Implementation Specialist DACH

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

• 3+ years of experience in e-commerce implementation, SaaS onboarding, pre-sales, or solutions consulting.
• Experience with ERP integration, order processing systems, or retail operations.
• Understanding of e-commerce workflows, logistics, catalog and inventory management.
• Strong project management and stakeholder communication skills.
• Fluent in German and proficient in English.
• Comfort working with APIs, platform configuration tools, or basic scripting (e.g. PHP, JavaScript, ).
• Strong problem-solving mindset - independently analyze situations, finding solutions, workarounds and non-standard solutions when needed.

Nice to have:

• Experience working as a Sales Engineer, Customer Success Engineer, or Technical Account Manager.
• Familiarity with e-commerce automation, shipping software, POS systems, or CRM tools.
• Has managed an e-shop before
• Startup experience and comfort working in fast-paced environments.

• Own and manage end-to-end implementation projects for e-commerce clients in Germany, Switzerland and Austria.
• Conduct discovery calls to map client requirements, processes, and goals.
• Lead product walkthroughs, platform configuration, and API integrations with ERPs, shipping carriers, and marketplaces.
• Provide technical product training and onboarding support to merchants.
• Collaborate with Sales, Marketing, Product, Onboarding and Support teams to ensure customer satisfaction.
• Troubleshoot integration issues and coordinate with developers when needed.
• Develop reusable implementation templates, guides, and help center articles.
• Contribute to customer success by driving adoption and helping clients optimize Base.com usage.

And here's why you'll love working with us:

• Join a global, fast-scaling e-commerce SaaS company with a leading tech product.
• Be a key player in Base.com’s Germany, Switzerland and Austria market expansion.
• Competitive compensation and high autonomy.
• Hybrid work model with flexibility.
• Collaborate with international teams and work on high-impact projects.
• Permanent employment contract
• 30 vacation days per year and 24.12. as well as 31.12. off