Implementation Specialist

First Things First - What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with 5% employer contribution
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Flexible working environment
• Casual dress and relaxed office environment
• Happy hours and office games
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job

Job Description Summary
At BigChange, we're a dynamic, resourceful, and innovative team committed to delivering exceptional client experiences. As an Implementation Specialist, you'll be at the forefront of client onboarding and retention, providing expert guidance through standard workflows, customized data solutions, and design services. Your impact will be instrumental in ensuring our clients feel supported, empowered, and ready to make the most of our industry-leading solutions.

What You’ll Do

• Train traditional customer workflows, enabling customers to adopt our products in their business.

• Provide data & design services to customers such as creating reports or output documents.

• Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.

• Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.

• Develop and maintain product knowledge, including staying up to date with recent product releases.

• Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.

• Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.

• Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.

What You’ll Bring

• Experience in a software training role or similar. 

• Strong interpersonal skills, relationship-building, and teamwork.

• Efficient task coordination and outreach campaign contributions.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.  

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.