Head of Customer Success at fast-growing B2B SaaS platform
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Head of Customer Success
Company Description: Fast-growing B2B SaaS platform
Job Description:
Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
Location: London, UK
Why this role is remarkable:
Lead and scale the entire Customer Success function, transforming it into a growth driver
Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands
Enjoy significant autonomy and influence, shaping the direction of a critical business area
What you will do:
Own and implement the Customer Success strategy, building scalable playbooks and frameworks
Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption
Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence
The ideal candidate:
4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles
Proven track record of building or scaling a CS team in a high-growth, dynamic environment
Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)
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