Your role

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete. Building the customer success function and team from the ground up. You will bring knowledge and expertise in developing a brand-new best in class customer success experience aimed at enterprise end clients. Ensuring customer satisfaction and then increasing revenue within existing clients

What you'll be doing

What We Need

Corpay is looking to hire a Customer Support Manager within our Corpay Complete division. This position falls under our Global Vehicle Payments LOB and is located in Swindon or London, UK.

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete. Building the customer success function and team from the ground up. You will bring knowledge and expertise in developing a brand-new best in class customer success experience aimed at enterprise end clients. Ensuring customer satisfaction and then increasing revenue within existing clients.

You will report directly to the Vice President of Customer Success and regularly collaborate with internal business leaders, implementation, onboarding, sales, FP&A and finance teams.

How We Work

As Head of Customer Success you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:

• Assigned workspace in Swindon or London, UK
• Company-issued equipment
• Formal, hands-on training
• Collaborative and supportive team environment
• Drawing on an award winning wider customer success team to launch and grow a new team within the wider function

Role Responsibilities

The responsibilities of the role will include performing and/or managing the following:

• Building a new Customer Success team and function
• Setting performance metrics to deliver best in class
• Having a customer first approach focussing on successfully onboarding and then growing enterprise accounts
• Overseeing revenue ideas generation and implementation, responsible for implementing various initiatives to improve revenue performance
• Performing analysis to support business needs and corporate reporting requirements, also responsible for strategic planning & forecasting
• Collaborate with all other departments of the businesses and support strategic initiatives and projects implementation.

Qualifications & Skills

• Bachelor’s degree is an advantage
• Prior experience building a new customer success function
• Experience within card payments, AP Automation, ERP and / or SaaS
• Some FinTech or Financial Services sector knowledge and experience
• Strong analytical, organizational, and problem-solving skills
• Strong communication skills with the ability to collaborate effectively across departments.
• Self-starter with a growth mindset and a willingness to take on new challenges in a fast-paced environment.

Benefits & Perks

• Competitive salary
• 25 days annual leave plus public holidays. Plus a holiday buy back scheme
• Pension scheme
• Health and wellness programs
• Car allowance
• Significant career progression opportunities, with potential to take on a wider leadership role in the future
• Opportunity to join a leading brand in a high growth global business
• Fun culture with company-wide contests and prizes

#LI-Corpay #LI-AM1

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.