Graduate Implementation Specialist

A LITTLE INFORMATION ABOUT US!

Foods Connected is a cloud based software platform that helps retailers, suppliers and food businesses globally manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a team Skype call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our team. So if you’re a natural planner, driven, with a passion for driving forward simple software solutions, creating great user experiences and customer satisfaction through organised, well managed processes then we’re looking for you!

THE ROLE

The Graduate Implementation Specialist will be assisting in a wide range of the Foods Connected day to day commercial activities. This will be a fast-paced role within a fast growing company, working closely alongside the Heads of Business and Project Leads with some of the most progressive retail and manufacturing companies in the food industry.

It will be diverse in activity with the business graduate being introduced to a multitude of areas within the business, so they will need to be able to adapt to different situations at ease. The business graduate will have a fantastic opportunity to grow within the company and have the opportunity to become a key member of the team with huge scope for progressing as the company grows. 

On one extreme the business graduate will learn about the food industry and the challenges that companies and people in this sector have on a day-to-day basis. On the other-side they will learn about agile software development and how applications can help manage information and create analytics to drive improvement within food companies.

The Graduate Implementation Specialist will need to be creative and generate ideas and proposals to help clients overcome their problems and inefficiencies. They will thrive on interaction with people and learn to develop fantastic communication skills to really listen to their clients problems and then properly describe potential solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the general nature and level of work performed by people assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities an incumbent may be expected or asked to perform. Reasonable accommodations may be made for individuals with disabilities.

Project Management/Implementation-80%

• Support current accounts within Foods Connected and develop the Foods Connected presence within that client.
• Complete data manipulation and cleansing for key accounts onboarding.
• Be part of workshops with customer teams to understand their problems or ideas that could help improve their business.
• Provide insight into what we can offer to help their business and develop project proposals & plans on driving change.
• Delivering presentations and training of the ‘live system’ to client user groups.
• Working with current and new key accounts, listening to their needs, and satisfying their requirements whilst at the same time remaining within the confines of Foods Connected’s core strategy and software objectives.
• Complete business analysis on key accounts operations to help them understand where Foods Connected tools fit best into their operations and the benefit the system will bring.
• Assist with the development of reports, and the loading and configuration or demonstration data and systems.
• Be part of a proactive approach to managing changes in project scope, identify potential crises and devise contingency plans.
• Develop and deliver progress reports, requirements documentation and presentations.

Product Management-20%

• Collaboration with the Software Development Team and Head of Business to determine what will be included in the development plan for new business.
• Own the communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones.
• Test new system developments, review, and recommend changes to development team.
• Development of strategies and structures from previous experience to help streamline Foods Connected processes and operations as the business grows.

QUALIFICATIONS: EDUCATION, TRAINING, EXPERIENCE AND COMPETENCIES

Minimum Qualifications

Bachelor’s degree in related field and 1 years relevant experience or placement year

Preferred Qualifications

• 
   1+ years’ experience in a role preferably within the food industry interacting with Software systems for tracking Production, Quality, Suppliers or Procurement.
• Have a passion for the Food Industry and the processes involved across raw material, production, commercial, quality and retail.
• Excellent communication and presentation skills and be able to communicate clearly what something does and the benefit it brings.
• Be committed, keen to learn and have drive and determination to design and bring improvements to established working practices.

Technical Skills

To perform this job successfully, the Implementation Specialist should have experience with:

• Microsoft: 365 Suite (Excel, PowerPoint, etc.)
• 
  Desirable: Knowledge of software solutions utilised across the Food Industry.
  

Competencies 

• Culture: Displays integrity, ownership and ethics through accountability, reliability, and respect, setting high standards of performance for self and others.
• Open Communication: Listens empathetically, connects with candour, delivers effective information through all forms of communication.
• Collaboration: Identifies, targets, and strategically builds relationships including diverse perspectives to achieve goals.
• Results Driven: Maintains a high level of delivery and quality results while working with discipline and resilience.
• Service Orientation: Acts in the best interest of others — identifying needs and exceeding expectations.
• Entrepreneurial: A technical and business curiosity and growth mindset that will lead to the creation of innovative solutions for continued organisational viability.
• Mindset: Ability to obtain, analyse and synthesize information and develop go-forward strategies that align with the organisation’s mission, priorities and goals.

SUPERVISORY RESPONSIBILITIES 

Received: The Implementation Manager/ Senior Implementation Manager will provide general supervision and specify goals and areas of special concentration. 

Given: The Graduate Implementation Specialist has no direct report supervisory responsibilities.