Enterprise Customer Success Manager (CSM) – Smart Containers

Join Us as an Enterprise Customer Success Manager (CSM) – Smart Containers & Supply Chain! 

Ready to deliver measurable ROI and shape strategy for global maritime leaders? At ORBCOMM, we’re on the hunt for a skilled Enterprise CSM to manage strategic accounts in our Smart Containers line of business. This role is critical to driving retention, growth, and long-term success for complex, high-impact customers.

Why You’ll Love Working Here:   

As a key member of ORBCOMM’s International Sales team, you’ll partner with leading maritime and container logistics organizations to maximize ROI through advanced IoT solutions. You’ll influence strategic decisions at the highest level, guiding customers through initiatives that optimize operations and unlock growth. Leveraging technical expertise, advanced analytics, and AI-driven insights, you’ll help clients achieve operational excellence, mitigate risks, and realize tangible business outcomes.

Enjoy a hybrid schedule—combine a strong on-site presence to drive customer success with the flexibility to connect remotely from any of the following locations: 

• Rhône-Alpes (FRANCE)
  • Lyon (regional capital)
  • Grenoble
  • Annecy (popular Alpine town) 
• Turin Area (ITALY)
  • Turin (regional capital)
  • Moncalieri
  • Ivrea (gateway to the Alps)
• Vorarlberg (AUSTRIA)
  • Bregenz (state capital)
  • Dornbirn
  • Feldkirch

What You’ll Do:

• Engage Strategically with Customers: Develop a deep understanding of the customer’s business model, strategic goals, and industry trends to optimize operations and expand solution adoption.
• Manage Executive Relationships: Build and maintain multi-tiered relationships, including those with C-suite and senior decision-makers, to influence long-term strategy and ensure alignment.
• Communicate at the Executive Level: Lead Quarterly Business Reviews (QBRs), strategic planning sessions, and roadmap discussions with senior stakeholders.
• Provide Technical Leadership: Demonstrate strong technical fluency; collaborate with Solutions Architects and Product teams on complex deployments and integrations.
• Drive Change Management: Guide the customer through transformation initiatives, adoption strategies, and lifecycle planning.
• Ensure Customer Retention and Growth: Align ORBCOMM solutions with customer KPIs and deliver measurable ROI to drive retention and expansion.
• Deliver Exceptional Customer Experience: Ensure satisfaction through proactive engagement and rapid issue resolution.
• Manage Escalations Effectively: Oversee case prioritization and collaborate with support teams to resolve critical issues swiftly.
• Leverage Tools and Analytics: Use advanced Salesforce capabilities and customer health dashboards to monitor success, identify risks, and uncover growth opportunities.
• Analyze Asset Health: Provide actionable insights from asset data to enhance operational efficiency.
• Collaborate Across Functions: Partner with Sales, Product, Tech Support, and PMO teams to deliver seamless solutions and strategic outcomes.
• Maintain On-Site Presence: Foster engagement and rapid response to evolving needs through a strong on-site presence. 

Who You Are: 

You’re a proactive, strategic thinker who thrives on collaboration and drives results. You combine strong business acumen with technical fluency to deliver exceptional outcomes. If you have: 

• Bachelor’s degree in Business, IT, or a related field.
• 7+ years of experience managing strategic enterprise accounts in maritime supply chain, container logistics, or IoT sectors.
• Proven ability to build collaborative relationships with key stakeholders across shipping, container ownership, freight forwarding, and logistics sectors.
• High technical proficiency with complex solution deployments; comfortable collaborating with Solutions Architects and Product teams.
• Strong problem-solving, critical thinking, and communication skills to influence strategic decisions and engage diverse stakeholders.
• Exceptional organizational skills to manage multiple initiatives and deliver measurable results.
• Proficiency in Salesforce for CRM and case management.
• Experience with advanced analytics and AI-driven solutions to boost productivity, with a commitment to ongoing digital and AI upskilling.
• Adaptability and independence, combined with a customer-focused mindset and emphasis on value, retention, and growth.
• Ability and flexibility to work primarily onsite to support customer engagement and operational needs.

Then we want to meet you!  

About Us:

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com! 

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. 

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.