Customs Implementation Specialist FZ-DI
Kuehne + Nagel Ltd.It's more than a job
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
Oversee customer onboarding into platforms such as SharePoint, JSM, CargoWise, and myKN, ensuring accurate data flow and system readiness.
Influence and guide teams across sales, operations, systems, and customer service to achieve project goals.
Drive adoption of new systems and processes while serving as the primary liaison for clear, proactive stakeholder communication.
Improve operational efficiency and customer satisfaction through successful implementations that reduce costs and strengthen long-term client relationships
How you create impact
- Manage the full lifecycle of customs implementation projects across Control Tower and Brokerage teams, ensuring timely, high-quality execution.
- Conduct AS-IS and TO-BE process mapping to identify efficiencies and implement optimized workflows.
- Align internal teams, clients, and external partners to meet implementation requirements and ensure seamless collaboration.
- Oversee customer onboarding into platforms such as SharePoint, JSM, CargoWise, and myKN, ensuring accurate data flow and system readiness.
- Influence and guide teams across sales, operations, systems, and customer service to achieve project goals.
- Drive adoption of new systems and processes while serving as the primary liaison for clear, proactive stakeholder communication.
- Improve operational efficiency and customer satisfaction through successful implementations that reduce costs and strengthen long-term client relationships.
- Maintain adherence to global and local customs regulations, mitigating risk and safeguarding operational integrity.
What we would like you to bring
- Proven experience with implementation methodologies (GCIM preferred; PRINCE2 or Agile also valued)
- Background in logistics or supply chain operations preferred
- Understanding of customs brokerage processes is preferred
- Strong escalation management and issue resolution capabilities
- Confident in customer-facing roles across all organizational levels
- Excellent time management and organizational skills
- Proficient in Microsoft Office, especially PowerPoint, Excel, and Visio
- Familiarity with CargoWise and JSM systems is a plus
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who are we
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.