Customer Success Manager (UK)

This position is posted by Jobgether on behalf of Firstup. We are currently looking for a Customer Success Manager in United Kingdom.

In this role, you will be responsible for driving long-term success for a portfolio of enterprise clients. Acting as a trusted partner, you will guide customers through their journey, ensuring milestones are achieved and measurable value is delivered. You will collaborate across internal teams to resolve challenges, identify growth opportunities, and strengthen client relationships. The position offers the chance to work in a dynamic, fast-paced environment where your expertise in customer success will have a direct impact on retention, renewals, and overall customer satisfaction.

Accountabilities:

• Guide customers through the entire success journey, setting clear milestones and ensuring positive business outcomes.
• Monitor customer health and proactively respond to triggers with tailored plays, such as training or outreach, to mitigate risks.
• Collaborate closely with cross-functional teams (Support, Engineering, Product) to deliver seamless customer experiences.
• Escalate and resolve complex issues, ensuring client satisfaction and long-term loyalty.
• Partner with value consultants to continuously evolve customer success blueprints and enablement strategies.
• Drive renewals and expansion opportunities, supporting high retention rates and sustained client partnerships.

• Bachelor’s degree in Business Administration, Communications, or a related field, or equivalent professional experience.
• 3+ years of customer-facing experience in Customer Success or Professional Services within a B2B SaaS environment.
• Strong knowledge of internal communication and HR technology tools (e.g., Microsoft 365, SharePoint, Teams, Intranets, HRIS such as Workday or PeopleSoft, SSO systems).
• Proven track record managing onboarding, renewals, and expansions for enterprise clients.
• Skilled in presenting to senior executives and acting as a trusted subject matter expert.
• Excellent communication and problem-solving skills with the ability to advocate for the customer internally.
• Strong project management abilities, capable of delivering on time, within scope, and budget.

• Competitive compensation package.
• Flexible remote working environment.
• Comprehensive health benefits and wellness support.
• Generous paid time off program.
• Inclusive and collaborative culture that values growth and innovation.
• Opportunities for professional development and career advancement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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