The Role: How you'll make an impact at Buddy Healthcare

Location: Manchester area or Glasgow / Edinburgh area (home-based with regular UK travel)

Buddy Healthcare is a Finnish health technology company that develops a Care Coordination Platform for hospitals and patients. We are now expanding in the UK and looking for a Customer Success Manager to join our team. This is a highly customer-facing role where you’ll be responsible for managing customer relationships, leading implementation projects, and ensuring hospitals and care providers get maximum value from our platform.

You will have the opportunity to transform healthcare with our platform, working closely with NHS organisations and stakeholders, while being fully supported by our teams in Finland and the UK.

Role Responsibilities: What you'll do

• Take ownership of assigned customer accounts and manage them through delivery and service management to help customers achieve business goals using the product.

• Lead project management activities, including implementation and rollouts.

• Support customers across key areas: Project Management, Clinical Transformation & Benefits Management, Service Management, Health Informatics & Reporting, Training & Education while being fully supported by our teams in Finland and the UK.

• Provide best-in-class service and support.

• Work closely with clinical and operational teams to build and configure care pathways and manage platform content.

• Maintain regular communication with customers and travel as needed.

• Drive customer success through strong relationships and continuous improvement, measured via customer satisfaction (e.g. NPS).

• Collaborate with Sales to support success from pre-sales through to live service, aligning customer needs with platform capabilities.

• Engage with prospective customers to understand clinical and operational challenges and design best-practice care pathways based on national and international guidance (e.g., NICE, GIRFT, ICHOM).

• Support evidence gathering and documentation of outcomes.

Why Buddy Healthcare?

What we offer:

• A meaningful, customer-facing role where you help hospitals and patients overcome real challenges.

• A chance to be part of transforming healthcare with an innovative digital platform.

• Independent, flexible working: this role is home-based as we do not currently have a UK office, but you will be fully supported by our teams in Finland and the UK.

• A varied and dynamic workload, from customer interactions to project leadership.

• An open, empathetic, and supportive working culture where colleagues help one another and share common values of collaboration and trust.

• All the equipment and software you need for your work.

Role Requirements: What you need to succeed

• Experience working in or with hospitals, ideally within the NHS, with familiarity in digital health delivery, care pathways, customer success, or implementation.

• Nursing background or education.

• Project management skills.

• Strong communication and problem-solving skills, with the ability to build productive relationships and act quickly on customer needs.

• Excellent organisational skills, attention to detail and the ability to manage multiple projects and priorities.

• Proactive, self-driven, and collaborative, with a passion for customer success.

• Comfortable with configuration tools.

• Flexibility to travel regularly within the UK and occasionally to Finland.

Contact & Additional Info

You will mainly work from home, travelling to customers in the UK regularly.

Occasional travel to Finland is required, including at least one week at the start of the role for onboarding and to get to know the company and our working culture.

If this sounds like you and you’d like to become one of the Buddies, send us your CV and a short cover letter (max. one A4) explaining why you should be chosen, and include your salary expectation. This is a full-time role, starting as soon as we find the right candidate.

For more information, please contact:
Peter Hänninen, Chief Operating Officer
peter@buddyhealthcare.com