Customer Success Manager (Remote - Germany)

This position is posted by Jobgether on behalf of New Inergy GmbH. We are currently looking for a Customer Success Manager in Germany.

This role offers an exciting opportunity to become a key player in the fast-growing e-mobility sector by providing excellent customer support and guidance. You will be the first point of contact for customers, helping them navigate their e-mobility challenges and delivering tailored solutions. Through hands-on coaching and mentoring, you will quickly gain expertise in electric vehicle charging technologies. The position combines customer service, problem solving, and complaint management within a dynamic and supportive team environment that values innovation and sustainability.

Accountabilities:

• Serve as the primary contact for customers via phone, email, chat, and occasional on-site visits.
• Analyze and resolve customer issues effectively, ensuring high satisfaction levels.
• Handle complaints professionally, aiming for customer-oriented solutions.
• Document all customer interactions accurately in the internal system.
• Collaborate with team members and contribute to continuous improvement in service delivery.
• Participate actively in coaching and mentoring programs to deepen product knowledge and customer engagement skills.

• Completed apprenticeship or degree, with a strong interest in contributing to emission-free mobility.
• Good technical understanding of IT and electric vehicles.
• Excellent communication skills, both in German and English (written and spoken).
• Strong service orientation, with patience and a friendly demeanor.
• Organizational skills to maintain composure and efficiency in a fast-paced environment.
• Valid Class B driving license.
• Motivation to learn and grow within the e-mobility sector.

• Dynamic start-up culture with flat hierarchies and a motivated international team.
• Competitive salary package with above-average remuneration.
• Company electric car for professional and private use.
• Trust-based working hours and 30 days of paid vacation.
• Modern workplace equipped with MacBook and smartphone.
• Free drinks and snacks in the office.
• Regular company and team events fostering strong team spirit.
• Active coaching and mentoring supporting personal and professional development.

Jobgether is a Talent Matching Platform partnering with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile is assessed by our AI-powered screening system designed to identify top talent efficiently and fairly.
🔍 Our AI thoroughly reviews your CV and LinkedIn profile, analyzing skills, experience, and achievements.
📊 It compares your profile against the job’s key requirements and success factors to calculate a match score.
🎯 The three candidates with the highest match scores are automatically shortlisted.
🧠 When needed, our human team performs additional manual reviews to ensure no strong profile is overlooked.

This transparent, skills-based, and unbiased process focuses solely on your fit for the role. Once the shortlist is finalized, it is shared directly with the hiring company, who will manage next steps such as interviews or assessments.

Thank you for your interest!

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