Your mission

• Independent management of a customer base and support for customer projects.
• Onboarding new customers and building trusting customer relationships.
• Competently answering customer questions about our product by phone, email, and video call.
• Working closely with colleagues in the marketing/sales department.
• Identifying potential for optimization through regular analysis of customer requirements and usage.
• Regular communication with customers to strengthen long-term customer loyalty.
• Ensuring high customer satisfaction through proactive communication and solution-oriented support.

Your profile

• Completed commercial apprenticeship, a university degree, or comparable qualifications.
• You have strong communication skills and a good feel for language.
• You are native in dutch and have very good knowledge of English in both spoken and written form.
• You are service-oriented, confident in presentations, and have a confident, competent manner.
• You are a true team player and enjoy getting stuck in.
• You want to make a difference and work in a goal- and results-oriented manner as well as responsibly.
• You have a high degree of initiative, resilience, and flexibility.
• You are open-minded, empathetic, and quick on the uptake.
• Confident use of MS Office, CRM, and ticket systems rounds out your profile.

Why us?

• Exciting and responsible tasks in a fast-growing, young company with a purpose.
• The opportunity for meaningful and future-oriented work—work with us to ensure that less food ends up in the trash.
• Excellent development opportunities and a start-up atmosphere in a dynamic, young team.
• Flexible working hours, working from home, and understanding for young parents.
• Responsibility for your own projects and freedom to actively contribute.
• A family atmosphere with many great and motivated people who trust each other and want to achieve a lot together.

• The position can be filled on a full-time or part-time basis, as we also want to give young parents a chance.
• Equal work, equal pay. We remunerate all our Customer Success Managers with a fixed gross annual salary of €45,000 plus a variable component of up to €5,000 gross per year.
• Location: Remote or at WeWork Cologne