Customer Success Manager (m/f/d)

At G+D IoT Solutions, we welcome colleagues with the imagination and drive to help us reinvent the future of IoT.

At G+D IoT Solutions , you’ll discover a culture in which you can learn, grow and thrive.

And find satisfaction in doing your part to make the world a cooler place, as a Customer Success Manager (m/f/d).

Your tasks

• Customer Onboarding: Guide customers (old and new) through the onboarding process, ensuring a smooth transition and successful implementation of the product or service. 
• Working with internal systems: Order & delivery plan, customer access and information management, cancelation of contracts
• Relationship Management: Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact.
• Renewals and Upselling: Monitor contract renewal dates and work to renew contracts, while also identifying opportunities for upselling and cross-selling additional products or services.
• Performance Tracking: Track customer success metrics and KPIs to ensure customers are achieving their desired outcomes.
• Customer Support: Provide guidance, or high-level technical and product support, addressing customer inquiries and resolving issues promptly. Do note we have a dedicated Support team to manage the direct requests
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and share insights with the product development team.

Your qualifications

• A degree in Business, Marketing, or a related field is preferred.
• Business fluent in German (spoken and written).
• Excellent communication and interpersonal skills. Ideally also having some prior experience in a customer-facing role (Sales, Biz dev, Marketing).
• Being a strong team player, open minded and with the willingness to learn on the job.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to manage multiple customer accounts and prioritize tasks effectively. 
• Communication: Ability to clearly convey information and build rapport with both customers, and internal stake holders
• Problem-Solving: Aptitude for identifying issues and finding effective solutions.
• Technical Knowledge: Understanding of the product or service to provide high-level guidance
• Time Management: Efficiently manage time and prioritize tasks to meet customer needs.
• Customer-Centric: Focused on delivering a positive customer experience and ensuring customer satisfaction.

$$ Wir sind ein Unternehmen mit chancengerechter Unternehmenskultur! Wir schätzen Vielfalt in all ihren Formen und schaffen ein inklusives Arbeitsumfeld, das frei von Vorurteilen, Diskriminierung und Belästigung ist und in dem sich alle Beschäftigten zugehörig fühlen. Wir begrüßen alle Bewerbungen, unabhängig von Geschlecht, Alter, ethnischer Herkunft, sozialem und kulturellem Hintergrund, Religion, Behinderung oder sexueller Orientierung. 

 $$ Samson Tzeggai $$ Career@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=25995&career_ns=job_application