Customer Success Manager Italy (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

In HRS we support global fortune 500 companies to get ready for the new work and meet reality. From finding and booking the best work-spaces around the globe to organizing meetings in a simple way. With our end to end solution we manage company’s meetings and remote work-spaces. From procurement to booking, to payment and expense management, we connect it all. Using our platform, you can access the widest choice of spaces and hotel venues globally identifying the most suitable one. Your mission will be leading global customer meeting & groups programs for our strategic accounts and turn our customers' trust in customers' success.

POSITION

We’re looking for a Milan-based Customer Success Manager (all genders) to join our team and partner with some of the most well-known corporate clients in the region. In this role, you’ll be responsible for building strong, long-term relationships with key stakeholders, identifying opportunities to optimize their travel programs, and delivering best-in-class solutions tailored to their needs.

CHALLENGE

• Grow the annual revenue from within our high level B2B customer base through a detailed understanding of their strategic business travel requirements and the optimization of our HRS Solutions 
• Develop a trusted advisor relationship with key accounts, stakeholders and executive sponsors across multiple disciplines within your customer base
• Ensure the timely and successful delivery of HRS solutions according to customer needs and objectives
• Manage projects of all new customer implementations and oversee the operational running of all accounts on a day-to-day basis
• Manage and lead negotiations with local accounts and find new ways to support customers' travel processes and increase share of wallet
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics, monitor and analyze customer's usage of our product
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Liaise between the customer and internal teams
• Work closely with international colleagues to ensure international roll outs of customers
• Maintain a high level of product portfolio knowledge and the benefits for customers as well as other relevant information such as market trends, strategy, competitors, pricing.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Several years consulting or proven account management experience with Enterprise customers, preferably building customer relationships and technical knowledge within B2B industries
• Very strong analytics, i.e. able to analyze complex data and to draw relevant conclusions. Accustomed to using CRM systems
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Strong stakeholder management skills.
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• High self-motivation and able to thrive and succeed in a results-driven environment
• Ability and eagerness to learn everything we do inside-out quickly
• Critical thinking and problem-solving skills
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Fluency in Italian and English, spoken and written

PERSPECTIVE

Join us to be part of a winning team that fosters growth and excellence. Your journey with us brings personal and professional development in an attractive market. Contribute to enhancing our products for customers, shaping a smarter, more sustainable future. In our entrepreneurial environment of ownership and execution, you'll play a vital role in a greater mission. As a Travel Tech company, we embrace innovation, offer a flat hierarchy, and encourage your ideas. With over 900 diverse team members across the globe, you'll thrive in a dynamic, agile culture. Join the HRS GROUP to access a global network of like-minded "Intrapreneurs," dedicated to revolutionizing the travel industry.

LOCATION, MOBILITY, INCENTIVE

This role is based in Milan office.

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an attractive commission model.