Customer Success Manager (French Speaking)

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals everywhere. Our purpose is clear: Together, we're building a better life for those who build our world. 

The Customer Success Manager (CSM) for France is responsible for partnering with customers and prospects to achieve their goals and desired outcomes with Bluebeam solutions. The CSM is an expert in the functional use cases of Bluebeam’s solutions across all core industry verticals and roles we support. The focus is to ensure that customers are receiving the value they expect from Bluebeam’s solutions so that they will renew, expand and advocate for the adoption of Bluebeam across France with all project partners. 

What you'll do: 

• Support pre-sales opportunities by demonstrating Bluebeam’s capabilities and answering the prospect’s product related questions.
• Support onboarding of new customer users by demonstrating Bluebeam’s best practices for the customer’s desired use case(s).
• Partner with customers to create success plans that enable the achievement of the customer’s desired outcomes.
• Deliver activities driven by a success plan including knowledge shares and project kick-offs.
• Connect with End Users to gather current use cases, metrics and opportunities to capture additional value.
• Share value and usage data with customers in business reviews to secure renewals and encourage expanded investments in licenses and training.
• Represent Bluebeam and industry events including trade shows and conferences.
• Partner with Marketing to help create and deliver customer facing content including webinars and videos.

What we need from you:

• Fluent, Native French speaker.
• Strong background in Architecture, Construction or Engineering (Structural, MEP, Civil, Energy) Industries.
• Experience and familiarity with modern design and construction software.
• Excellent written and verbal communication skills.
• Strong software skills including typical office programs such as MS Office Suite, Salesforce, Teams, etc.
• Responsibility, Curiosity, Integrity.
• 5 years in a professional Architecture, Engineering, and or Construction role.
• Additional experience as a Customer Success Manager, Sales Engineer or Account Manager preferred
• Bachelor’s Degree or applicable trade program completion
• Strongly preferred experience using Bluebeam Solutions

What we offer

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
  • Free & unlimited access to LinkedIn Learning 
  • Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.​

About Bluebeam:

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.