HELLO THERE! PEOPLE AT HUMANOO ARE HAPPY TO GREET YOU!

With a team of 80 people from over 25 nationalities, Humanoo is building a unique holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.

Position: Customer Success Manager (f/m/d)

Your mission in a nutshell: As a Customer Success Manager, your mission is clear: you'll employ a proactive, data-driven approach to build strong relationships with our clients and deeply understand their needs. Your goal is to guide them in successfully implementing Humanoo throughout their organisation.

The team: Join a team of dedicated professionals who work closely with our clients. From onboarding to subscription renewal, we're committed to delivering a top-notch experience, all in the pursuit of a healthier world.

WHAT YOU SHOULD BRING TO THE TABLE:

• Minimum of 3-4 years of experience in Customer Success, Business Development, or Key Account Management, with a proven track record of managing portfolios of 15-20 medium and large accounts

• Proficiency in English and German is a must; knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus

• Prior experience in selling complex SaaS products

• Full-cycle account management skills, from onboarding to success

• Expertise in owning Customer Success processes

• Experience and knowledge of onboarding clients onto platforms

• Strong collaboration skills with other departments

INTERVIEW PROCESS

Upon the receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavour to respond within 3-5 business days. If your application progresses positively, you will be invited to participate in our comprehensive selection process, which includes the following stages:

• Initial Screening Call (45 minutes)

• Interview with the Head of CSM (60 minutes)

• Panel Interview with a case study presentation (90 minutes)

• Meet our team on-site!

HOW YOU WILL SPEND YOUR TIME:

As a Customer Success Manager, here's how you'll make an impact:

• Act as a trusted partner for our existing clients focused on long-term value generation

• Manage a portfolio of customers, with a strong emphasis on retention and growth

• Develop a deep understanding of your customer's needs and ensure their KPIs are met

• Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach

• Be the first point of contact for clients, offering creative solutions to address any challenges

• Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding

WHAT WE OFFER

A sneak peek into your benefits:

• Additional health insurance coverage for 900 EUR per year
• 30 days of remote work allowance
• 28 days of vacation allowance
  + 1 extra day off for each year you stay with us (capped at +3)
• Subsidy for your UrbanSportsClub membership
• 70 EUR cashback to cover daily expenses
• A personal learning and development budget
• Self-development days allowance (workshops, conferences, training sessions etc.)
• Team events and company events
• Referral bonus for employees
• Corporate benefits
• Humanoo for Humanoos!
• Employee Assistance Programme (EAP) for mental well-being

• Customer First: We create meaningful, human connections to improve outcomes for our customers and our communities, powered by our world-leading technology, collective ingenuity and culture of caring.
• Embrace Change: We challenge the status quo, experimenting and taking calculated risks to differentiate ourselves from our peers and deliver consistently leading results.
• Grow Together: We welcome everyone to bring their whole self to work, appreciating our uniqueness and always standing together as one team.