With a team of 80 people from over 25 nationalities, Humanoo is building a unique holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.
Position: Customer Success Manager (f/m/d)
Your mission in a nutshell: As a Customer Success Manager, your mission is clear: you'll employ a proactive, data-driven approach to build strong relationships with our clients and deeply understand their needs. Your goal is to guide them in successfully implementing Humanoo throughout their organisation.
The team: Join a team of dedicated professionals who work closely with our clients. From onboarding to subscription renewal, we're committed to delivering a top-notch experience, all in the pursuit of a healthier world.
Minimum of 3-4 years of experience in Customer Success, Business Development, or Key Account Management, with a proven track record of managing portfolios of 15-20 medium and large accounts
Proficiency in English and German is a must; knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus
Prior experience in selling complex SaaS products
Full-cycle account management skills, from onboarding to success
Expertise in owning Customer Success processes
Experience and knowledge of onboarding clients onto platforms
Strong collaboration skills with other departments
Upon the receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavour to respond within 3-5 business days. If your application progresses positively, you will be invited to participate in our comprehensive selection process, which includes the following stages:
Initial Screening Call (45 minutes)
Interview with the Head of CSM (60 minutes)
Panel Interview with a case study presentation (90 minutes)
Meet our team on-site!
As a Customer Success Manager, here's how you'll make an impact:
Act as a trusted partner for our existing clients focused on long-term value generation
Manage a portfolio of customers, with a strong emphasis on retention and growth
Develop a deep understanding of your customer's needs and ensure their KPIs are met
Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach
Be the first point of contact for clients, offering creative solutions to address any challenges
Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding
A sneak peek into your benefits: