Customer Success Manager (+ Equity) at Sphere Innovations Ltd

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Job Title: Customer Success Manager

Salary: Not Disclosed

Company Description: Sphere Innovations Ltd - Enterprise SaaS platform transforming commodities trading

Job Description: Take ownership of Sphere's strategic accounts, partnering with clients to maximize platform value and ensure deep adoption. Your mission is to embed Sphere as a trusted, essential part of their technology strategy, recognized for delivering real impact. Build strong relationships, coordinate internally, and drive measurable value for every user.

Location: London, UK

Why this role is remarkable:

- Fundamentally transform the commodities trading landscape with cutting-edge technologies, collaborating with global trading firms.

- Participate in the firm's equity through an HMRC-approved EMI employee options scheme in a rapidly growing, high-potential business.

- Experience exponential career growth where your contributions are visible and impactful within an innovative environment.

What you will do:

- Act as the trusted advisor and main point of contact for strategic accounts, building relationships with stakeholders across data, technology, and business operations.

- Monitor and increase product utilisation by analysing login data, feature adoption, and engagement trends across functions and teams.

- Collaborate closely with internal teams (Trading Solutions, Pre-Sales, Integrations, Product) to ensure seamless support and remove blockers to adoption.

The ideal candidate:

- Experience in Customer Success or Post-Sales roles within technology, data, or SaaS environments.

- Demonstrated capability to drive user adoption, engagement, and utilisation of software platforms in multi-department client environments.

- Strong stakeholder management and relationship-building skills, comfortable engaging senior leaders across technology, data, and business units.

How to Apply: To apply for this job, speak to Jack, our AI recruiter.

Step 1. Visit our website

Step 2. Click 'Speak with Jack'.

Step 3. Log in with your LinkedIn profile.

Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Step 5. If the hiring manager would like to meet you, Jack will make the introduction.