Customer Success Manager – DK

Are you a “rockstar” at creating success for partners in Denmark while being a strong communicator?

If yes, you might be the ideal candidate for our new Customer Success Manager role at Freetrailer. Join a fast-growing company with ambitious international expansion plans, where you will build long-term relationships with partners, ensure loyalty, and manage both new and existing partners with a customer-centric approach. We’re looking for someone who listens, acts proactively, and ensures that rental units are ordered, produced, and delivered on time.

If this sounds like you, we would love to hear from you!

Responsibilities

• Build and maintain positive relationships with partners through regular communication, training, and support throughout the contract lifecycle.

• Proactively manage your customer portfolio throughout the entire customer journey.

• Become an expert in Freetrailer products and processes, and train partners accordingly.

• Collaborate closely with Sales, Customer Support, Marketing, and Tech teams to ensure an exceptional partner experience.

• Host digital kick-off webinars for new partners.

• Develop and share best practices to continuously improve team processes, quality, and efficiency.

• Maintain Freetrailer’s high level of partner satisfaction.

• Monitor and improve KPIs that measure partner success.

• Ensure close collaboration with suppliers.

• Support the business by sharing partner insights and operational information across teams.

Qualifications and Personal Skills

• Fluent in Danish and comfortable with English; knowledge of Dutch or other Scandinavian languages is a plus.

• Comfortable working in a fast-paced and dynamic environment.

• Excellent communication and negotiation skills.

• Able to handle difficult conversations professionally and solution-oriented.

• Proficient in Microsoft Office and able to quickly learn new systems.

• Well organized and able to prioritize tasks effectively.

• Self-motivated, proactive, and responsible – you get things done!

• Strong team spirit and commitment to collective success.

• Previous experience in customer-facing roles.

What the Job Consists Of

• Delivering first-class service to Freetrailer’s partners using a customer-centric approach to ensure launch, adoption, and engagement.

• Becoming an expert in Freetrailer’s products and processes.

• Collaborating daily with colleagues and your manager to improve internal competencies and team processes.

• Developing and maintaining strong relationships with cross-functional internal teams.

• Planning, implementing, and following up on partner meetings and training sessions.

• Ensuring a consistent and smooth customer journey during onboarding and beyond.

Employment type: Full-time

Welcome to Freetrailer

At Freetrailer, our people and teams are crucial to our success. We have a positive, diverse, and agile work culture based on our sharp vision and commitment. We take action, embrace flexibility, practice transparent leadership, and encourage continuous learning.

Freetrailer is a popular sharing-economy platform with over 1.4 million annual users. We provide 100% self-service rentals of trailers and e-bikes at +170 of the largest retail brands across Scandinavia, Germany, and the Netherlands, including IKEA, jem og fix, Silvan, and JYSK. Our goal is to make sharing economy solutions easy, accessible, and FREE.

Practical Information

• Employment type: Full-time

• Salary: Attractive salary package

• Starting date: As soon as possible

• Workplace: Dampfærgevej, Copenhagen

• Application deadline: Send your application as soon as possible. We interview and hire on an ongoing basis.