Customer Success Manager

About Seesaw

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the world’s leading elementary learning experience company, offering an award-winning platform and a suite of digital curriculum products for teachers to deliver joyful, accessible instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. 

Role Overview

We’re hiring a Customer Success Manager (Level I) to support single school customers in the UK. This role is ideal for someone early in their CS career, eager to build skills in customer engagement, retention, and adoption. You’ll manage a high-volume book of business, leading renewal conversations and ensuring a positive customer experience.

Responsibilities

Customer Engagement & Retention

• Manage a portfolio of single school customers with proactive outreach (email, phone).
• Communicate Seesaw’s value and align it to customer goals.
• Identify risks, budget concerns, and upsell opportunities.
• Guide customers through the renewal process using discount playbooks as needed.

Product & Process Excellence

• Develop strong knowledge of Seesaw's offerings – including: Seesaw for Schools, Seesaw Instruction & Insights, Seesaw AI, and additional curriculum packages. 
• Share product use cases and insights to drive adoption.
• Manage renewals, tasks, and communications in Salesforce and other tools.
• Follow structured workflows to balance outreach, pipeline, and follow-ups.
• Escalate risks or blockers to ensure customer success.
  
  

Collaboration & Growth

• Work closely with your Team Lead and Manager for coaching and feedback.
• Apply feedback to improve communication, efficiency, and time management.
• Contribute to a positive, collaborative team culture.

Qualifications

• 1–2 years of experience, ideally in Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus).
• Strong written and verbal communication skills.
• Comfortable with structured outreach (email + phone).
• Highly organized, able to manage multiple priorities.
• Adaptable and eager to learn in a fast-paced environment.
• Familiarity with Salesforce, Gainsight, or similar tools is a plus.