Customer Success Manager DACH (m/f/d)

Location: Remote-first (Berlin HQ) Start Date: As soon as possible Team: Customer Success Company: bookingkit GmbH

👋 About Us At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: you, as a Success Manager (m/f/d) to drive us forward on this exciting journey. We are open to full-time (40h/week) as well as part-time (32h/week) position. Hybrid or remote, the work setup choice is yours.

🎯 What You'll Own

• As a key partner to our DACH customers, you’ll be responsible for a high-volume portfolio of mainly SMBs (Small-Medium Businesses) accounts and a few Mid-Market organizations and you’ll guide your customers through their entire journey with bookingkit: onboarding, expansion, and retention.

• You’ll develop and execute strategic success plans that transform customer goals and growth opportunities into clear actions and successful outcomes.

• You’ll run effective business meetings (check-ins and Business Reviews) with customer users and decision-makers, focusing your time on accounts with the highest growth potential or risk.

• You’ll proactively manage account health and drive product adoption, by monitoring usage trends, identifying opportunities and guiding customers.

• By managing a high-volume portfolio, you will be a key contributor to our future team strategy by identifying opportunities for, and potentially contributing to the further development of, AI-driven tech-touch solutions to efficiently scale success across your portfolio.

🧠 You Bring

• Professional fluency in German (C1 level or equivalent) and English. You must be able to confidently hold detailed business and technical conversations with clients, deliver presentations, and conduct contract negotiations in German

• Proven 1+ year experience in a Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS or tech industry.

• Strong business acumen and strategic thinking with a clear understanding of business drivers, performance metrics, and the ability to connect product usage to tangible ROI for customers.

• Tech-savviness and data-driven mindset: you’ll be working with tools like HubSpot, Metabase, ImpactPilot. This role may involve setting up our systems to drive customer success at scale.

• Excellent communication and presentation skills, with experience creating and delivering tailored materials (e.g., slides, business reviews) to customers.

• A keen understanding of the tours, activities, or attractions market, with the ability to analyze industry trends and competitor landscapes.

• As this is a commercial role, experience in contract negotiation is a plus.

🌍 Why bookingkit 

Based on feedback from our team, here are some of the reasons you'll thrive with us:

• A Culture of Trust & Autonomy: Our team members value the freedom to own their projects and make impactful decisions independently.

• Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions.

• Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership.

• An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses.

• Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team.

• Remote-first: Work from anywhere in Europe or from our modern Berlin HQ.

Perks and Benefits

• Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year.
• 28 Vacation Days + Tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days).
• Public Transportation Subsidy: We cover more than 50% of your public
  transportation costs in Germany.
• Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany.
• Annual Private Travel Subsidy: Receive up to €156 annually for private travel.
• Corporate Discounts: Enjoy discounts through partnerships with companies like
  GetYourGuide.
• Flat Communication: Join a culture that values open communication and
  accessibility between teams and leads.
• Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees.
• Airport/Train Office Day: Work during travel even if you’re unable to take calls.
• Extra Charity Day: Take an extra day of leave in the year for charity work.
• Child Sick Days: Receive 10 days of paid leave for child sickness.

Our Vision & Mission

Our future is clearly defined:

• Our vision is to create a world where our technology makes booking and marketing experiences a breeze.
• Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda! 🚀