Customer Success Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation UK is looking for the services of a Customer Success Manager. You will be the primary post-sale contact for clients/customers. Use in-depth knowledge of client industry and business processes, knowledge of the product being sold and technical expertise to guide and increase adoption and use of service contracts. Ensure customers achieve specific our results, maximum value from service contracts and communicate value to partners. May recommend specific solutions to achieve customer's desired result. Hold direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results.

You will report to the Sub Regional Customer Success Manager Northern Region.

You will work hybrid in Kiln Farm, United Kingdom.

Your Responsibilities:

• Manage the Adoption of Service Agreements to ensure the efficient implementation and drive necessary support to support customer success and ultimately the renewal
• Use data and workflow information from Customer Success Platform (Gainsight) to implement Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
• Translate available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
• Communicate value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences
• Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to provide an customer experience
• Genuine interest in making customers successful – Collaborates with others to reach that goal.
• Lead negotiation conversations with clients

The Essentials - You Will Have:

• Relevant degree or diploma
• 2+ years working with customers in a commercial capacity
• The appropriate right to work permissions to work in the country of the role concerned

The Preferred - You Might Also Have:

• 2+ years experience in relevant field

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.