Customer Success Manager

Now a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace.

• By building strong customer relationships and act as the Klaxoon advocate to our customers throughout their Klaxoon journey
• By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
• By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
• By serving as the Klaxoon subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
• By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
• By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans

• Full fluency in French (verbal & written) and good level of English (minimum B2)
• 4+ years experience in Customer Success Management or customer facing-role
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams
• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
• Knowledge and hands-on experience in project management, business process redesign, and change management
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly

• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• A strong team player attitude
• Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
• A creative and innovative approach.

 Our Values and Commitments

• Transparency: Klaxoon is committed to being open and honest with its clients and employees. This helps to build trust and credibility and fosters a culture of collaboration.
• Engagement: Employee engagement is essential to the success of the project, just as client commitment to using the platform is crucial.
• Excellence: Klaxoon is dedicated to providing its clients with the best possible products and services. This means constantly innovating and improving, and always putting clients’ needs first.
• Collaboration: Collaboration is key to success. Klaxoon works closely with its clients, partners, and employees to achieve its goals.