Customer Success Manager

BIScience is seeking an experienced Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions. You will also collaborate closely with the Sales team to identify growth opportunities within accounts.

We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients. Strong organizational and project management skills, along with the ability to multitask across several priorities, will be key to success in this position.

Responsibilities

• Serve as the main point of contact for customer sales and technical requests.

• Identify potential upsell and cross-sell opportunities and collaborate with the Sales team to pursue them (not responsible for directly closing additional sales).

• Facilitate new account setups and ongoing user management.

• Act as the customer’s advocate internally, collaborating with product management, engineering, sales, and finance teams.

• Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution.

• Manage multiple client projects simultaneously, ensuring deliverables are met on time and with high quality.

• 3–5 years of experience as a Customer Success Manager, ideally within a data-driven or SaaS environment.

• Bachelor’s degree in Computer Science, Industrial Engineering, or a related field.

• Strong analytical skills and advanced proficiency in Excel – required.

• Familiarity with CRM systems – required.

• Experience with SQL – advantage.

• Technical understanding of web environments; hands-on coding experience (JavaScript familiarity preferred) – advantage.

• Fluency in English, with excellent communication skills.

• Spanish or French language skills – advantage.

• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.

• A proactive, customer-focused approach with a strong team-player mindset.