Customer Success Manager - Bilingual (Spanish/English)

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10.000 companies, 200.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Spanish/English-speaking Customer Success Manager. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our Spanish/EU clients 🙌🏼

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand 👨‍👩‍👧‍👦.

Your key responsibilities will be to:

• Implementing and onboarding new customers
• Helping our customers to use Teamtailor at its full potential, with everything from integrations in our marketplace to best practices and training opportunities
• Working as a strategical advisor & being goal-oriented for our customers
• Working proactively with renewals
• Building strong relationships🤝
• Finding new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling 💰
• Tracking customer accounts to identify churn risk and working actively to prevent them
• Collecting and analyzing customer feedback and presenting it internally
• Collaborating to develop and improve ways of working with customer satisfaction

As a Customer Success Manager at Teamtailor, you will be offered:

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with bonus 
• Be part of a great multicultural team

Is this you?

• Experience in SaaS
  
• Experience in HR or Recruiting 
• Customer Success Experience 🥷🏼
• Experience in project leading, especially complex projects 
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly-changing market
• Fluent in Spanish and English 🌍
• Extra plus for other languages 🇫🇷🇵🇹🇬🇧
• A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office.

We value your personality and believe you're passionate about your work, ambitious, and work hard to achieve your goals!

This was our Company trip in 2022🤩 🤟🏼

Interested? 😃