Customer Success Manager | SurePay
Location: Hybrid from Utrecht | FinTech | SaaS | Belgium Market Focus
Why join SurePay now?
We’re the people behind IBAN-Name Check, the green check mark you see in banking apps across Europe confirming your payment is going to the right person. Trusted by over 200 banks and 300+ corporates, we’ve already processed 10 billion checks and counting.
Now we’re growing across Europe, and Belgium is next! As we expand into new markets, we’re looking for a Customer Success Manager to help us build and maintain strong relationships with our most strategic clients.
The Opportunity
As Customer Success Manager, you’ll be the face of SurePay for our Belgian banking clients, taking ownership of key relationships in a complex, high-trust environment.
You’ll lead onboarding, support clients through technical questions around our API, and work closely with product, sales, and data teams to translate feedback into solutions. You’ll also spot commercial opportunities and drive upsells, helping us grow in a brand new market.
This is a hands-on, visible role with room to grow into senior customer success, sales, or technical leadership in the future.
What you’ll do
- Own a portfolio of customer accounts, ensuring successful adoption, retention, and growth by proactively managing the customer lifecycle
- Build trust and act as a strategic partner for banking and PSP clients in Belgium
- Translate technical questions into simple answers, especially around our API
- Collaborate with product and sales teams to shape new features
- Spot commercial opportunities to upsell and cross-sell to existing customers
- Contribute to RFPs and due diligence processes
- Work closely with data to provide insights that help customers grow
- Lead projects or improvements when you see opportunities to make things better
What we’re looking for
- At least 2+ years experience in customer success, account management, or client-facing roles in SaaS or tech
- Fluency in French or Flemish, plus strong English (additional European languages are a bonus)
- A commercial mindset. You’re not just here to maintain accounts but to grow them
- Someone who understands complex client environments, ideally in fintech or banking
- Comfort with APIs or a strong willingness to learn
- Experience working with data or dashboards is a plus
- A natural collaborator who’s proactive, detail-oriented, and curious
- Flexible, resilient, and comfortable in a scale-up where things move fast
What you’ll get
- 8% holiday allowance and 8% personal benefit budget to use on salary, training, or time off
- 25 holidays plus flexible working hours and hybrid set-up
- MacBook Pro, iPhone, and anything else you need for your role
- Travel costs covered, including a NS Business Card
- A pension plan for your future
- A flat, open culture where your ideas are heard and your growth is supported
- Regular Friday drinks, team events, and an awesome quarterly company meetup
Ready to grow with us?
This role is about more than keeping clients happy. It’s about helping SurePay become a trusted name in a new market. If you’re driven, curious, and ready to make an impact, we’d love to hear from you.
Apply now or reach out to chat.
About SurePay
- Founded in 2016
- ± 100 employees
- ±30 nationalities
- 1 office
- Flat organisation and no hierarchy
- (Business) Casual
- Average age: 31
SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is being backed by three leading investors, Rabo Frontier Ventures, Connected Capital and Iris Capital.
As we continue to evolve and grow, we're working hard to scale further in Europe while continuing to build our talented and driven team. Currently, we're working according to agile methodologies with 5 scrum teams and a business team made up of various disciplines.
You might know us from our leading product, the IBAN-Name Check, also known internationally as Confirmation of Payee. It's used by millions of people on a daily basis and is incorporated into payment platforms of banks, corporates and governmental bodies throughout the Netherlands and the UK. We recently also connected to France, meaning we have started providing cross-border checks. We are planning to continue expanding within Europe, bringing our mission of preventing fraud and misdirected payments. Not only are we entering new markets, but also growing our services and product offering through continuous innovation.
SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.
- We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
- Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
- Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
- Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.
More information
More information?
careers@surepay.nl