Customer Success Manager (all genders)

ABOUT US

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care.
We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths.

THE TEAM AND ROLE

As a Customer Success Manager (all genders), you’ll be the go-to partner for our customers — supporting them through onboarding, training, and continuous success with our platform. You'll help build strong relationships, turn feedback into action, and ensure that every customer gets the most out of our product and partnership.

YOUR RESPONSIBILITIES

• Take ownership of the full customer success journey — from onboarding and training to ongoing engagement and upselling

• Categorize, prioritize, and respond to incoming feedback via our Jira Service Management platform

• Collaborate closely with our Sales and Product teams to ensure smooth handovers, seamless implementations, and sustained customer satisfaction

• Continuously improve our internal processes and tools to deliver outstanding customer experiences

• Build and maintain long-term, trust-based relationships with customers and key stakeholders

• Monitor usage and collect feedback to identify upsell opportunities and prevent churn

• Develop clear, accessible training materials tailored to customer needs

YOUR QUALIFICATIONS

• Relevant experience in Customer Success, ideally within B2B software and/or the healthcare sector

• Completed degree in Business, Medicine, Technology, or a comparable field

• Ability to manage multiple customers and coordinate various stakeholders effectively

• Excellent communication skills and the ability to convey complex topics clearly and effectively

• Solution-oriented mindset with a hands-on approach and focus on impact

• Fluency in German, and good proficiency in English

YOUR BENEFITS

• Variety in your tasks and the opportunity to take ownership

• An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios

• Ability to gain valuable hands-on experience in a startup backed by leading international VCs

• Support for your personal development through continuous learning and feedback

• Set your own rhythm with flexible working hours and trust-based time tracking

• A virtual stock option package (VSOP) that lets you participate in Avelios’ long-term value creation

• A monthly meal allowance up to 75 euros, full coverage of the Deutschlandticket, Urban Sports Club or a subsidized Wellpass membership, a bike leasing program and Corporate Benefits that give you access to discounts from a wide range of providers in various areas