Customer Success Manager

This is a remote position.

Location: Remote-first (2-3 hour time zone from Europe)

Languages: Fluent German (B2+) + Fluent English

Compensation & Growth: Junior – Senior (€40K–€70K) + commission.

Commission: 5% on renewal deal value (typical deals range €30K–€180K per year).

About the Company

Coders Connect is proud to partner with a confidential global leader in AI-powered market and technology intelligence - helping the world’s top R&D and innovation teams make smarter, faster decisions.

Their platform empowers organisations such as major automotive, energy, and manufacturing players to explore emerging technologies, monitor competitors, and identify innovation opportunities.

If you love working at the intersection of AI, research, and business strategy, this is your opportunity to make a real impact across Europe’s innovation ecosystem.

What You’ll Be Doing

• Act as the primary contact for enterprise clients in Europe - building deep, trusted partnerships with R&D and innovation departments.
  
• Understand client goals and translate complex innovation challenges into clear, actionable insights.
  
• Analyze client engagement - track usage, health metrics, and trends to identify opportunities and prevent churn.
  
• Produce meaningful reports - communicate customer outcomes in clear, concise summaries (20-minute read → 2-sentence clarity).
  
• Collaborate cross-functionally - work with Sales, Product, and Data teams to ensure clients extract maximum value.
  
• Provide strategic intelligence - connect industry trends and technology data to clients’ business objectives.
  
• Present findings confidently - lead presentations and align solutions around client needs.
  

• Experience in Customer Success, Account Management, or Consulting with enterprise clients (preferably SaaS or tech).
  
• Solid understanding of innovation, R&D, or technology-scouting processes in large organisations.
  
• Skilled in data interpretation and reporting - able to simplify complex insights into clear narratives.
  
• Fluent in German and English, with strong communication and presentation skills.
  
• Organised, proactive, and solution-oriented - you bring the answer, not just the issue.
  
• Curious about emerging technologies and market trends.
  

• Have a background in engineering, innovation strategy, or market intelligence.
  
• Have experience with CRM or analytics tools and can independently prepare structured reports.
  

Compensation & Growth

• Looking from Junior – Senior (€40K–€70K) + commission.
  
• Commission: 5% on renewal deal value (typical deals range €30K–€180K per year).
  
• Remote-first flexibility, with occasional in-person training or meetups in Berlin.
  
• Fast learning curve, autonomy, and genuine career growth in a high-impact role.
  

Why You’ll Love It Here

• Be the voice connecting cutting-edge AI insights with real-world innovation.
  
• Partner directly with Europe’s leading R&D and strategy teams.
  
• Join a tight, agile, and collaborative culture that rewards ownership and creativity.
  
• Work remotely, flexibly, and with purpose.