Customer Success Manager

Company Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

Job Description

To support our Customer Success team, we are looking for a vibrant, high-energy, proactive and detail-oriented Customer Success Manager, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of 
Reviewpro features. 

What you will do

• Primary point of contact for our accounts.  
• Establish a trusted advisor relationship with each of your assigned accounts. 
• Ability to monitor the status of onboarding of a client and help them finalize any outstanding items. 
• Provide training to our clients on the Reviewpro tool and key hospitality best practices. 
• Increasing the adoption and engagement of features and functionality of our tool. 
• Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc).
• Regular communication to clients on new features. 
• Work closely with the Customer Success Team to follow up on bugs and issues.
• Supporting the renewal process in collaboration with the Customer Success and Sales Teams.
• Identifying upsell and cross-sell opportunities.

Qualifications

• Native/Professional level of Spanish and high level of English. 
• Other languages are a plus. 
• Preferably, you have experience in Customer success roles/Hospitality industry.
• Results-driven and self-starter with a positive and hands-on attitude. 
• Empathetic, people oriented, great relationship-builder. 
• Strong aptitude for technology. 

Additional Information

• Flexible work schedule and hybrid model of work.
• Brand new office located in the center of Barcelona overlooking Passeig de Gràcia
• Free coffee, tea and fresh fruits at the office.
• International team and fantastic work environment
• Discounts on Private health insurance, ticket restaurant, transport, kinder garden, etc.
• Compressed hours on Fridays during the summer