Customer Success Manager

Job Title: Customer Success Manager

Type: Full-time

Experience: 3+ years

Location: Madrid

What about us?

Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas.

At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents.

By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide.

Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation 🚀 

The Role

As a Customer Success Manager at INFINIT, you’ll be the primary point of contact for our clients building strong relationships, understanding their goals, and unlocking opportunities to optimize operations and margins.

You’ll work cross-functionally, using data and insight to drive meaningful outcomes, ensure client satisfaction, and contribute to long-term growth.

• Serve as the key contact for clients, deeply understanding their goals and challenges.
• Identify areas to improve sourcing, stock rotation, and margin efficiency.
• Lead regular check-ins to share updates and gather feedback.
• Conduct stock audits and ensure accurate documentation with clients.
• Collaborate with Sales, Product, and Ops to resolve issues and deliver value.
• Analyze customer data to uncover trends and propose operational strategies.
• Become a product expert and go-to resource for clients.
• Monitor KPIs (e.g. churn, satisfaction) and take proactive actions.
• Own internal resources (docs, FAQs, training materials) for client success.
• Stay current with industry trends to provide clients with strategic insights.

• 3+ years in Customer Success or Account Management, preferably in B2C or fast-paced tech environments.
• Strong negotiation skills and a client-first mindset.
• Excellent communication and relationship-building skills.
• Highly organized, detail-oriented, and proactive.
• Analytical and data-driven decision-making approach.
• Comfortable navigating CRM and customer success tools.
• Fluent English (spoken and written); other languages a plus.
• Automotive industry experience is a bonus, but not required.
• Bachelor’s degree in Business, Marketing, or related field preferred.

• Competitive Salary and Equity: We offer highly competitive salaries and a stake in our success with share options because we're building this together.
• Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
• Inspiring Mission: We are dedicated to revolutionizing business financing and making a    positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
• Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app
• Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
• Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
• Personal Time Off: Enjoy flexibility with your personal time off.
• Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our Paris office and 2 days at home.

Diversity and Inclusion

INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.