Your Mission

Core Responsibilities 

• Manage and strengthen relationships with existing clients, ensuring high satisfaction, retention, and value creation

• Serve as a credible technical point of contact, understanding clients’ technical environments and translating their needs into actionable solutions

• Collaborate closely with delivery and engineering teams to ensure smooth project execution and measurable client outcomes

• Monitor client satisfaction and provide feedback to internal teams to drive continuous improvement

• Identify upsell and cross-sell opportunities in line with client goals

Additional Responsibilities 

• Contribute to client success frameworks (playbooks, pricing models, messaging, proposal templates)

• Support grant applications or related administrative tasks when relevant

• Participate in strategic discussions with clients and internal leadership to shape long-term engagement plans

Your Key Responsibilities

Your profile

Key Hard Skills Required

• Experience in account management, customer success, or client-facing roles in IT services

• Technical fluency: comfortable discussing APIs, cloud solutions, DevOps, containers, or developer tools

• Understanding of service delivery models (T&M, fixed-price, team extension)

• Ability to translate client needs into tailored service offerings

• Strong communication and relationship management skills

Nice-to-Have Hard Skills

• Exposure to the open-source ecosystem (developer tools, infrastructure, cybersecurity)

• Proposal writing skills (French & English)

• Experience contributing to strategic client success initiatives

Key Soft Skills

• Excellent listening skills and empathy to understand client pain points and act as a trusted advisor

• Client-centric mindset with a focus on satisfaction, retention, and sustainable growth

• Ability to bridge technical and business perspectives with diplomacy and clarity

• Comfortable interacting with highly technical stakeholders, including PhD-level engineers

• Essential prerequisites:

  • Ideally, a business background with technical experience or an Engineering background with proven business and sales acumen

  • Proven experience (2+ years) in IT professional services sales

  • Experience working with open-source software

Why us?

Our recruiting process' steps

1. General interview with HR
2. Interview with Hiring Manager Miklos Tomka
3. Interview with CEO Thomas Gazagnaire