Customer Success Manager
CybelAngelOur job everyday is to protect the data and critical assets of businesses world-wide by discovering hidden vulnerabilities… before the bad guys do!
At CybelAngel, we see beyond perimeters to protect businesses from the most critical cybersecurity threats. Fortune 500 Global to mid-size companies world-wide, trust CybelAngel’s global team of approximately 130 team members to protect their businesses from digital threats. With a combination of advanced machine learning, cyber analysis expertise, and a powerful suite of software solutions, CybelAngel detects and resolves our clients potential threats, long before they can fall into the hands of cyber criminals.
Our capabilities expand every day to uncover new risks, detect more threats, protect more clients, and create new possibilities for our employees.
With employees based in France and in the US, CybelAngel’s global footprint allows for a thriving hybrid, office and remote-work environment. We are looking for exceptional ‘go-getters’ who share our ambitious vision, innovative culture especially considering our GenAI DNA, high commitment to ethics, and enthusiasm for being the best possible place to work!
Our values:
Be Bold
Be Curious
Stronger Together
Your responsibilities:
In this role of Customer Success Manager, you’ll get to:
Manage and grow a portfolio of large, strategic international accounts across the Middle East and Latin America
Act as the main point of contact for high-value clients on operational and strategic topics
Lead onboarding, adoption, and long-term success of key customers
Build strong, trusted relationships with senior client stakeholders
Drive customer satisfaction, retention, and expansion
Identify upsell and cross-sell opportunities in collaboration with Sales
Work closely with Product, Tech, and Sales teams to ensure optimal delivery
Monitor performance through KPIs, QBRs, and regular business reviews
Anticipate risks and proactively manage complex customer situations
Who you are:
2+ years of experience as a Customer Success Manager or in a similar client-facing role within a SaaS / Tech environment
Proven background in managing large enterprise accounts
Native-level English is mandatory
Fluent Spanish is mandatory
French is a plus but not required
Strong stakeholder management and communication skills
Strategic mindset with excellent problem-solving abilities
Comfortable working in a fast-paced, international, and multicultural environment
Highly autonomous, structured, and customer-centric
Ability to handle demanding clients with a high level of professionalism
If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why !
Our Benefits:
💰 Based Salary range: 45k-50k+ based on your level of seniority and competencies you will demonstrate during the hiring process
💵 Bonus: 18% uncapped, directly linked to your performance, customer growth and retention objectives
🍱 Debit card for paying for lunch, with company contribution
👩⚕️Healthcare insurance, with company contribution
🖥️Remote allowance
🏋🏾♀️ Monthly credits to spend with CSE partner
🏝️5 weeks of holidays and RTT
🏅Subsidy for one sporting event per year
⚖️ Legal Care Service solution
🕠 Flexible work environment : flexible hours, remote (+45% of our team works fully remotely), right to disconnect charter, sick child leave paid
Diversity & Inclusion
🌈 Very friendly and benevolent atmosphere
🇫🇷 multicultural team (19 nationalities)
♀️34% women
We are committed to creating an inclusive workplace and giving everyone an equal opportunity to succeed, regardless of their background, identity, or life experiences. We value diversity and believe that every individual, no matter their journey, deserves a chance to contribute and thrive.
Your hiring journey
30’ call with Romain, recruiter to make sure expectations from both ends have a good chance to match.
45' call with Romain, Team Lead Customer Success, to evaluate skills and culture fit.
90-minute business case interview with Romain and the Customer Success team.
30’ final call with Grégoire, Global Director of Customer Success and CyberOperations.