Customer Onboarding Specialist w/ English and Italian

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

To continue our growth, we are looking for an Product Onboarding Specialist, to join our Onboarding team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Italian.
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software
• You have Native/Near native level of English and Italian 
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Ability to manage multiple accounts at the same time
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organization skills and detail oriented
• Fast learner and capable to keep up with a fast growing environment
• Experience in the vacation rental software industry is preferred

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?*

🌎 The freedom to work from home.

💰Salary in EUR!

💟 Great culture & working environment with an international team of over 60 different nationalities.

🎉 Travel to our biyearly team-building events in Barcelona at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

*Benefits offered may differ based on the type of contract that is issued*

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉