Customer Onboarding Specialist w/ English and French

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

To continue our growth, we are seeking a Product Onboarding Specialist to join our Onboarding team.

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections.

Post-set-up, you will have ownership of the customer and follow up regularly to upsell product features and plan.

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and French.
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software
• You have Native/Near native level of English and French. 
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Ability to manage multiple accounts at the same time
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organization skills and detail oriented
• Fast learner and capable to keep up with a fast growing environment
• Experience in the vacation rental software industry is preferred

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🏠 The freedom to work from home.

🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.

💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist).

😋 Save on meals and transportation! Enjoy our Flexible Remuneration plan.

🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

🎉 Travel to our biyearly team-building events in Barcelona at company's expense.

🇪🇸 Free Spanish classes.

🤑 Boost your earning potential with our referral program that offers paid compensation.

💟 Great culture & working environment with an international team of over 60 different nationalities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉