Customer Onboarding Specialist - French Speaker
SensorfactReady to scale your sales career in a high-growth scale up where your results drive real world change?
We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.
Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.
Apply today and help shape a smarter and more sustainable industry.
What you will do:
As a Customer Onboarding Specialist at Sensorfact, you will play a vital role in ensuring a smooth and efficient onboarding experience for our customers in the French market. You’ll help them seamlessly integrate our technology and maximize its value, all while delivering exceptional service. You'll work closely with internal teams to drive customer success and improve the onboarding process. Your responsibilities will include:
Lead the digital onboarding process and ensure customer needs are met
Coordinate with internal teams to resolve installation issues quickly and efficiently
Serve as the main point of contact for customers, addressing questions and challenges
Identify upsell and cross-sell opportunities and pass them to Account Executives
Optimize the onboarding process based on customer feedback
Advise customers on sensor installation and measurement best practices, tailored to their needs
What you bring:
HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn
Fluent in English and French (written and spoken), additional languages a plus
Comfortable with onboarding tools and explaining technical products
A proactive problem solver with strong customer relationship-building skills
Able to manage multiple customers, prioritize tasks, and meet deadlines
Why you will love working here:
Rapid growth - you can grow with us
Performance-based bonuses
Employer pension contributions
NS business card for sustainable commuting
500 euros for your home office setup (through Workwize)
Exciting rewards through our employee referral program
27 vacation days to recharge
Remote work flexibility: Up to 2 months per year (based on performance and manager approval)
Onboarding, buddy system, and mentorship
Team-building activities, including Sales Week, outings, and company getaways
Free Friday lunch and healthy snacks
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