Customer Implementation Specialist (Scrub Nurse with Belgium Experience)
Incision Group BVAbout us
At Incision (www.incision.care), our mission is to revolutionise surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.
Our Core Values
💙 Impact & Excellence: we strive for innovation and excellence in surgical education
📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive
🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success.
Are you an experienced OR Nurse ready to take your skills beyond the hospital walls? Do you want to enjoy a nice work-life balance company while applying your surgical expertise to support hospitals worldwide? Then join Incision as our new Customer Implementation Specialist and bring your OR knowledge into an innovative, international scale-up environment!
About the Role:
We are looking for a Customer Implementation Specialist with a background as a Scrub Nurse, passionate about bridging the gap between clinical practice and technology. In this role, you will ensure the smooth technical implementation of Incision’s surgical solutions in operating rooms across Europe and worldwide.
Thanks to your OR experience, you understand the daily needs of medical staff and can translate them into practical improvements in our products, particularly the Incision Assist app. You will train hospital staff, ensure accurate data setup in the app and do the final check for our data entry team. By doing so, you will help medical teams work more efficiently, improve collaboration, and contribute to better patient outcomes.
Your role:
Support the Customer Success Team in Implementing and guiding the rollout of Incision’s solutions in hospitals and operating rooms.
Collaborate with customers (key users) to understand their workflows and translate them into practical technical solutions in our products.
Train and support the end users of the product
Ensure data quality and accuracy in the Incision Assist app, helping hospitals to maximize value from our technology.
Review delivered relevant medical content and protocols to create the maximum value for our customers.
Work cross-functionally with Product, Customer Success, and support Medical teams to enhance the app and solutions.
Travel internationally (within primary the Benelux) for training, support, and project delivery.
What You Bring 💪
Here's what will make you a great fit:
Experience as a Scrub Nurse (mandatory).
Tech-savvy with good knowledge of digital tools and medical technology. (or willing to learn this)
Experience in Belgium and Dutch healthcare systems is a plus.
Fluent in Dutch (Flamish) and English, both written and spoken.
Strong project management skills: detail oriented, organized, structured, precise and able to deliver on timelines.
Excellent communication and training abilities, with a customer-first mindset.
Problem-solving attitude, ability to work independently and proactivity.
What We Offer:
🚀 Make a Real Impact: help revolutionize surgical education worldwide!
🏢 Cool & Modern Office: work in a stylish, pet-friendly space in Amsterdam.
🌍 International Team: join a diverse crew with 10+ nationalities.
📚 Learning & Development: access training, courses, and growth opportunities.
🍻 Thursday Borrel: unwind with your team at our weekly get-together!
🏡 Hybrid Work Model: flexibility to work remotely and from our Amsterdam HQ.
📈 Career Growth: expand your skills in a fast-paced, innovative environment.
💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators.
🔷 Flexible Work Options
🥪 Free Lunches & Snacks: enjoy delicious meals and treats at the office!
🎉 Team & Social Events: regular gatherings to connect, learn, and have fun.
💰 Competitive Salary: get rewarded for your skills and expertise.
🚆 Travel Allowance: support for commuting costs.
🏦 Pension Plan: secure your future with our retirement benefits.
🧠 Mental Health Support: access well-being resources through OpenUp.
👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.