Client Solutions Architect (CSA) – Partner Support

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The role:

We’re seeking a Client Solutions Architect (CSA) to strengthen our technical sales efforts and accelerate growth through strategic partnerships.

This role bridges the technical and commercial worlds, making it ideal for someone who understands water and wastewater systems and recognizes the value of advancing digital water solutions. You will play a key role in executing Xylem Vue’s digital growth strategy by supporting existing partners and developing new ones, ensuring alignment with the broader goals of the Xylem Vue platform.

The CSA – Partner Support will report directly to the Director, Client Solutions EU-GM and work very closely with the Global leader for Partnerships & Strategic Alliance. The role is based in Europe and involves close collaboration across global regions.

Key Responsibilities:

Partner Training & Support

• Train and support partners in leveraging Xylem Vue offerings across different markets.

• Improve and maintain support materials for partners.

• Attend client meetings to provide technical and strategic input.

• Conduct tailored products and solution demos to address client needs.

• Draft technical documentation to support partner-led solution proposals.

Sales & Technical Enablement

• Calculate solution costs and contribute to pricing strategies.

• Prepare business cases for partners in Europe and Growth Markets.

• Demonstrate strong knowledge of Xylem Vue solutions and their integration across the platform.

• Act as a technical translator between engineering, product, and commercial teams.

• Deliver compelling product and software demonstrations to partners, consultants, and prospective clients.

Partner Management & Business Development

• Maintain and grow relationships with existing partners.

• Collaborate with internal teams to align partnership strategies across brands and offerings.

• Identify and secure new partnership opportunities aligned with Xylem’s digital water strategy.

• Evaluate partnership performance and recommend improvements.

• Create a comprehensive partner roadmap for EU, GM, including:

  • Strategic priorities

  • Market opportunities

  • Regional engagement plans

  • Best-fit, tailored solutions to scale digital water growth

Cross-Functional Collaboration

• Work with internal Client Solutions, Product, Marketing, and Engineering teams to ensure partner success.

• Act as a connector between business development and technical execution.

• Recommend and implement innovative approaches to strengthen partnerships and maximize Xylem Vue’s impact.

Qualifications

• 8+ years of experience in water/wastewater technology, engineering, business development, or related fields.

• Strong technical understanding of digital services, water infrastructure

• Previous knowledge about Xylem Vue solutions is welcome.

• Proven experience in digital water technologies, including software platforms and data analytics.

• Track record in managing external partnerships and strategic relationships.

• Comfortable delivering demos to both technical and non-technical audiences.

• Strong communication and collaboration skills across technical and commercial teams.

• Ability to thrive in a fast-paced, dynamic environment.

Preferred Qualifications

• Prior experience in a water utility, engineering consulting firm, or water technology company.

• Familiarity with SCADA, GIS, AMI/AMR, CMMS or other water-related digital platforms.

• Willingness to travel up to 50% for partner engagement and industry events.

• Professional proficiency in Spanish and English (bilingual preferred).

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.