Associate Customer Success Manager (CSM)

Teamwork.com's mission is to make teams who deliver client work become efficient, organised, profitable and happy! Our platform has revolutionised how companies keep their client projects on track, their resourcing in check and their profits on point. Combining powerful project management and easily streamlined operations—we’re the only platform built for managing client projects, profitably. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork.com is in acceleration mode as we set our sights to become the undisputed platform for teams who deliver client work.

We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. 

Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

This is a hybrid role in Cork.

About Teamwork

The opportunity

As an Associate Customer Success Manager , you will play a key role in helping thousands of customers realise value from Teamwork.com. You’ll work within our Scaled Success model, supporting a large portfolio of customers through digital programs, lifecycle campaigns, and targeted outreach.

You’ll focus on driving adoption, reducing churn, and helping customers achieve their goals by using data insights, automation, and customer engagement best practices. This role is ideal for someone passionate about Customer Success, eager to build their strategic skills, and ready to grow into a full Customer Success Manager position.

Responsibilities include:

• Conducting proactive outreach and running digital success campaigns to improve adoption and retention.
• Engaging directly with customers through email, video, and community channels to provide value-driven guidance and support.
• Helping customers align their Teamwork.com setup with their Jobs To Be Done (JTBD) and business goals.
• Collaborating with Renewals, Support, and Managed CSMs to ensure a seamless customer experience across all touchpoints.
• Managing a small number of overflow accounts from the Managed Book and delivering a consistent, high-quality experience.
• Capturing and documenting customer feedback, trends, and common friction points to inform product and process improvements.
• Contributing to playbooks, success resources, and automation workflows that scale customer engagement.

What good looks like

• You take a data-driven, proactive approach to managing your portfolio, reaching out before risk escalates.
• Customers in your book renew at or above target retention rates.
• You demonstrate excellent communication skills, empathy, and the ability to build trust quickly.
• You consistently connect customer outcomes to measurable value and ROI in Teamwork.com.
• You collaborate cross-functionally, sharing insights that enhance both product and customer experience.
• You manage your time effectively across a broad set of accounts, using tools like HubSpot to stay organised.
• You show curiosity, commercial awareness, and readiness to grow your career in Customer Success.  

About You:

• 1 - 3 years of experience in a customer-facing role such as Support, Onboarding, Customer Success, or BDR.
• Excellent written and verbal communication skills, with strong empathy and relationship-building abilities.
• Comfortable engaging with a large number of customers through digital programs, webinars, and automation tools.
• Analytical and curious and able to interpret data signals and act with urgency.
• Organised and detail-oriented, with strong follow-through and accountability.
• Passionate about helping customers achieve success and continuously improve.

What you can expect

Core Benefits and Perks

• Employee Share Options (ESOP) — we mean what we say when we say, “act like an owner”!
• Competitive salary & OTE
• Up to 30 days vacation from day 1
• Pension benefit (specific to region)
• Health plans and wellbeing programs
• Give Back program
• Ministry of Happiness social club 
• Educational resources and generous allowance to support development
• Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working 
• Recognition programs

Requirements