Application Implementation Specialist

About the Role:

As the Application Implementation Specialist responsible for Patch OEE (Overall Equipment Effectiveness), you will understand our worldwide customers’ performance monitoring requirements and translate them into the configuration of the software. You will coordinate the entire customer journey lifecycle. As the product expert you will deliver in-depth product expertise to both internal and external (customer facing) stakeholders.

This role is hybrid and will require you to work 2-3 days per week from our Sassenheim office.

Your Background:

• 1-5 years of experience in software implementation / IT application support preferably within B2B SaaS environment. Experience with manufacturing productivity software within F&B industry will be a huge advantage.
• Strong consulting skills – you should be comfortable speaking to a client professionally, ensuring follow-up, and staying calm in stressful situations. Previous Customer Support experience is preferred.
• Eagerness to learn – you need to be a self-starter and self-learner in this role. You will have support but might be out of your comfort zone sometimes.
• Valid driver’s license and readiness to travel. Occasional trips to customers, also abroad, will be part of this role.
• Analytical and solution oriented. You quickly see the coherence in a complex set of information, you can come up with solutions and concepts that you can communicate clearly.
• Fluency in Dutch and English.
• Good understanding of business operations.

In this role, you will:

• Provide ongoing customer support within our support service desk functions.
• Meet with the customer to understand their business requirements, pain points, and processes.
• Master the product – be able to understand customer requirements.
• Drive Train the Trainer sessions to train customer teams on the technology as part of the project hand over.
• Translate business requirements into projects, apply industries’ best practices proactively and be able to connect the dots for the customer as to how the software configuration will address their specific needs.  Typically, you will coordinate multiple projects (4-6) simultaneously, averaging 8-10 weeks of duration per project.
• Demonstrate to and train customer users to ensure that the solution we’ve configured is the right fit.
• Communicate/document progress updates to relevant parties.
• Within the product specialist area, you should perfectly understand the new functionalities that a customer will use. While the in-house development team develops, you will go through the test scenarios of our customers to master the functionalities and support the development team based on customer feedback.
• Drive functional product development / product roadmap review sessions.

What we offer:

• A challenging position within an ambitious growth company.
• A varied range of tasks, with ample responsibilities and personal growth opportunities.
• You will work on innovative projects at numerous leading industrial companies.
• An attractive salary package and benefits (e.g. car allowance, pension scheme).
• A team of great colleagues who go for it together, both during work and in between, during fun or sporting activities.

👉 Ready to make an impact? Apply now and join our journey!

About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.