Technical Onboarding Specialist

About Nasdaq

At Nasdaq, we embrace technology, data and insights that have the power to transform market participation, unlock greater access to capital and ensure the integrity of global markets.

Nasdaq Market Platforms is the leading solutions provider to the global financial system. We operate 30+ exchanges for stocks, bonds, options & derivatives in North America and Europe, in addition we develop and deliver technology on which 100+ other global markets are based. This includes financial instruments, real estate, and carbon removal.

Division Overview

Customer Services is an integral part of Nasdaq’s growth and success. Our mission is centered around continuously enhancing the customer experience, ensuring that our clients successfully utilize Nasdaq's world-leading platforms and services to achieve their desired business outcomes. We believe in advancing and powering economic progress for all, and our commitment to this purpose is reflected in our investments in new capabilities, including cloud and AI, as well as top-tier talent.

Role Overview

As a "Technical Onboarding Specialist", you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will manage the customers and internal stakeholders and perform hands-on technical integration & data testing to onboard customers.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with the global impact we create.

What you will do:

Client Engagement:

• Effectively conduct regular meetings with customers from post-sales to go live.

• Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.

• Prepare and deliver tailored project plans to the customers.

• Comprehend and explain the Nasdaq Data Specifications to the customer.

• Understanding client requirements and drafting change requests to best suit their needs.

Implementation:

• Assist customers in data mapping and exchange specific queries.

• Perform data quality tests on customer data and work closely with the customer to resolve issues.

• Set up the application configurations as per the customer requirements and data quality.

• Preparation of customer sign-off document and go-live activities at the end of the UAT testing.

• Implement changes as per the change request document and perform necessary testing to ensure the changes are working as expected.

Team coordination:

• Work closely with functional analyst, sales, support & development teams to ensure smooth onboarding for all the new clients.

• Work closely with customer and functional analysts on requirement gathering, analysis and drafting of change request documents.

Planning and Reporting:

• Provide weekly project status reports to internal and external stakeholders.

Requirements

• In-depth expertise in Capital markets, UNIX & Customer Management.

• At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.

• At least three years of experience working on Unix / Linux commands from basic to advanced.

• Understanding of OTC markets like Forex, Fixed Income etc.

• Understanding of trading protocols like FIX, Omnet etc.

• Prior experience working on version control tools like GIT.

• Understanding of regular expressions.

• Ability to communicate clearly and professionally at all levels.

Why Nasdaq Will Accelerate Your Career

• Annual monetary bonus

• An opportunity to become a Nasdaq shareholder

• Employee Stock Purchase Program Nasdaq stocks with a discount

• Pension Plan

• Flexible health insurance program

• Flexible working schedule and hybrid way of work

• Additional paid leave days after 2 years of working at Nasdaq

• Flex day program (up to 6 paid days off a year)

• Internal mentorship program – get a mentor or become one

• Wide selection of online learning resources, e.g., Udemy

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members be in touch.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.