Client Success Manager
Take a seat on the Xplor rocketship and join us as Client Success Manager in the UK to help people succeed across the world.
From dropping your kids off at childcare, getting something at home repaired, going to the gym or a studio and picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses to overcome obstacles and form great relationships with their customers.
Reporting to the Senior Growth & Account Management Manager, you will play a critical role in driving Xplor Gym’s growth and transformation agenda within the UK. The Client Success Manager directly supports Xplor Gym customers to ensure they are maximising product utilisation, satisfaction and receiving overall best in class service. The ultimate objective of the Client Success Manager is to retain all Xplor Gym customers and contribute towards establishing the product as the no.1 market leader within the fitness industry, UK.
The Client Success Manager is responsible for delivering the strategic retention programme for the UK, driven through establishing best in class customer experience across multiple touchpoints through a ‘cradle to grave’ lens, including but not limited to, account management processes, strategic account planning, product utilisation, customer success, referrals and upselling.
The strategic retention programme will combine customer activities both individually and grouped. Individual activities will be delivered on a one to one basis for customers the Client Success Manager is responsible for. Grouped activities will be delivered collectively within the Client Success team as well utilising other departments where necessarily.
The Client Success Manager will actively lead and participate in industry and customer events across the UK, to support our customers and Xplor in achieving business objectives.
Strong interpersonal and communication skills (written and verbal) are critical for this role. The successful candidate will also have experience turning industry insights, market research, and data analytics into meaningful customer solutions and engagement strategies.
The Client Success Manager must be customer-centric, and be able to effectively communicate and negotiate with customers. In addition, this role requires the person to be result-focused and able to work autonomously.
The role requires the candidate to take the lead on complex commercial negotiations and strategic initiatives together with the ability to effectively manage senior level stakeholders, internal & external.
The Client Success function will often require the team to handle multiple customer work efforts simultaneously, so it is important that the Client Success Manager is organised, has a proven track record of meeting deadlines and can demonstrate calmness in stressful or uncertain situations in order to effectively deliver results.
The successful candidate must have the required level of soft skills to deliver high end customer experience consistently to a wide range of external stakeholders from Fitness Manager to CEO.
The successful candidate will be a highly collaborative individual who values the input of colleagues and peers and seeks input from others when making decisions. S/he has a proven track record of leading with vision and purpose, and creating a dynamic, healthy working culture within the team.
Values and Life at Xplor
Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day:
Make life simple
Build for people
Move with purpose
Create lasting communities.
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are: *include additional benefits provided in your region*
12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangement
Ready to apply?
To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word ""moonshot"" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via email@example.com.
More about us
Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.
Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.
Good to know
To be considered for employment in the United Kingdom, you must be legally authorised to work in the UK. Xplor does not sponsor visas, either at the time of hire or at any later time.
To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant."