Customer Success Manager (Helsinki Based)
Is delivering an outstanding customer experience something that really drives you? Does the prospect of working with inspirational people and companies to make the world a better place send little shivers down your spine? Do you love to really contribute to conversations with customers, pulling on your expertise to help them make informed decisions?
At Lumoa, we believe that our success starts with the success of our customers, and we use Artificial Intelligence to help empower them to make the right decisions based on Voice of the Customer. Our mission is to empower every employee in every organisation to make the right decisions based on Voice of the Customer data.
We are now looking for an experienced Customer Success Manager to support our growth and help our clients succeed in their business. If you answered a resounding YES to the questions above, and you are able to work in our Helsinki office, then Lumoa could be just the place for you.
Your day to day responsibilities will include:
Onboarding new customers, ensuring a smooth and fast time to value.
Nurturing all customers in your portfolio, recommending best practices to drive retention and engagement and making sure that they get the most out of Lumoa.
Understanding your customers’ business and goals so that you can figure out what they need, and how to grow their account.
Collaborating with Product and Customer Support to communicate feedback and resolve issues and answer customer queries.
Aligning with Sales and Marketing to create deep customer loyalty and drive revenue growth.
What skills do you need?
Understanding of Customer Experience or Service Design fields.
Customer focus and an innate ability to make customers shine.
Great communication and listening skills.
Ability to learn quickly and adapt to changing and sometimes stressful situations.
A natural curiosity and knack for dealing with new situations, where there isn’t always a process in place or a quick answer to questions that arise.
Growth mindset where you look on setbacks as opportunities to learn and seeds for success!
Self-sufficiency and the ability to prioritise and manage multiple projects at the same time.
A structured and systematic approach to project management.
Strong analytical and problem-solving skills
Proven experience in customer relationship management and successful additional sales within customer relationships.
Business level fluency in English and Finnish (written and oral). Other language skills are considered an advantage.
Proficient in Microsoft Office (Excel and PowerPoint in particular).
Familiarity with CRM systems is also beneficial.
Educated to Bachelor's degree level at minimum.
Lumoa is a fast-growing global company offering an AI powered service that helps businesses make important decisions. When you work at Lumoa, you are part of our unique success story.
Lumoa's customers are leading brands in the market, and you will be helping these amazing companies use the Lumoa solution to make things better for millions of customers.
Lumoa’s modern office is located in central Helsinki, with excellent transport links. We work flexibly, both remotely or from the office, whichever suits you best.
The remuneration related to this position comprises a competitive base + commission model.
Perks include a company phone and laptop, occupational healthcare plan, lunch benefit and sport and culture benefit.
At Lumoa we love to think big but stay humble. We treat others kindly and fairly in everything we do, and balancing work and private life is something that is really important to us.
Lumoa is a Helsinki-based Software as a Service company on a fast, global growth track. We have a talented, diverse and multi-cultural team of 30+ talented individuals. Our software is used by some of the world's biggest brands. The company language is English.
By joining us you will have the unique opportunity to help build something unique and contribute to the success of the company. You will get a privileged view of how top brands drive customer experience while working with executives from globally recognised brands, enabling them to link customer experience and AI to drive business impact and customer-centricity.