"Company Description

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 3000 employees worldwide.

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Do you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our DynatraceOne team Customer Success Team! :)

Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.

Job Description

Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding

Own renewal strategy and subsequent on time renewal of subscription(s)

Identify strategic, new business growth opportunities

Build Dynatrace brand awareness and loyalty in assigned accounts

Defend against competition in assigned accounts

Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com

Ensure that critical issues are documented and escalated in an expeditious manner for resolution

Coordinate account activities with sales teams for assigned accounts within territory

Help customers understand our product roadmap and promote migrations as necessary

Leverage relationships to aid in the building of reference accounts/contacts

Act as customer advocate and liaison to become a Trusted Advisor

Qualifications

Minimum 3 year-experience in Customer Success

Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs

A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

Excellent French and English (Written and spoken)

Solid technical understanding of cloud, new stack, and application performance technology

Proven expertise working with the executive level in client environments, as well as with procurement and business owners

Excellent verbal, written and interpersonal communication skills

Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.

Highly motivated, energetic and committed to getting results

Ability to develop strong relationships with the user/customer/internal communities

Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Additional Information

All your information will be kept confidential according to EEO guidelines."