"Overview:

Our team of Customer Success Managers is a group of dynamic, high-energy professionals whose focus is consulting on Cvent’s event management solutions. The team resides within Cvent’s Client Services department and supports some of the company’s most valuable clients.

This can include supporting clients with Strategic Meetings Management Programs. Cvent offers a comprehensive solution that allows companies to implement enterprise-wide SMM programs. Cvent's SMM solution streamlines the meetings process from the planning and sourcing phases, through registration and travel booking.

The Customer Success Manager is an integral part of the Cvent Customer Success Organization. Under the guidance of the Director and Strategic Account Team Manager, you will work with strategic accounts to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships.

In This Role, You Will::

Global and/or Fortune 500 level client account oversight and ownership

Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales

Monitor user adoption and system usage, recommend strategies to increase usage/adoption

Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption

Monitor user compliance and recommend strategies to increase usage/compliance• Conduct strategic business reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives

Contribute towards new account implementation or guided on-boarding as the primary strategic account owner

Produce client deliverables such as communications plans, SOP’s, strategic account plans, etc.

Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services and Marketing

Design, coordinate and in some cases conduct user training programs

Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing

Demonstrate detailed product knowledge and gather client requirements for future product releases

Document, route and track feature requests, and provide client with progress updates

Contribute towards internal departmental process documentation

Demonstrate detailed product knowledge and gather client requirements for future product releases

Support sales related activities and demonstrations when SMM features or functionality is of interest

Perform other duties as assigned.

Here's What You Need::

Bachelor’s degree or equivalent professional industry working experience strongly preferred. Advanced degree a plus

Must be able to communicate (written & verbal) to business level in English and German

Previous experinece in a Customer Success role

Experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry a plus

Prior use of online registration and booking tools preferred

Excel at developing client relationships

Ability to work independently and manage multiple projects simultaneously

Ability to communicate effectively with clients and internal team members

Proficiency with Microsoft Word, Excel, PowerPoint and Outlook

Prior use of products such as Salesforce.com and WebEx a plus

Ability to travel up to 15%

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace

LinkedIn Remote Type: #LI-Hybrid Indeed Remote Type: WFH Flexible"