Customer Success Manager
"Customer Success Manager - Amsterdam Based (Hybrid)
Are you passionate about Customer Experience?
We’re talking about the kind of person who cares about advancing the art of CX and likes to work on shared goals for customers and the vendor (us).
Someone who’s passionate about education, sharing best practices, being an advocate for the customer, but also loyal to the tribe standing behind them in their company.
If this sounds like you and you have a burning desire to do something amazing with an incredible international team, how about we talk?
CustomerGauge is the leading Account Experience software vendor, recognised as number 1 in b2b Voice of Customer by Gartner, and we’re looking for a Customer Success Manager to join our team and work with some great accounts including Anheuser-Busch, Heineken and Coca-Cola. As you can guess, drinks are part of the package!
Let’s talk about the role:
You’ll be responsible for working with new and established international partners creating further success within their Account Experience programs.
Inspiring the key contacts at these accounts is your main role - feeding in best practice from other clients, challenging them to improve their metrics, and retain their customers.
Understanding the business needs of your accounts, helping them use the CustomerGauge solution more effectively.
Your regular metrics are based on our core KPIs and measurements for success plus education & adoption, data integrations, campaign launches and close the loop activities within your accounts.
You’ll be expected to occasionally visit customers.
This is a hybrid position - 3 days at home and 2 days at the office.
But it does not stop there; you are an evangelist, culture carrier, educator, communicator, have the ability to understand technical questions and communicate solutions. Maybe you’ll be on one of our podcasts talking about what you do or perhaps you’ll write up your tips and tricks on LinkedIn.
In CustomerGauge, you’ll have the headroom to develop your career - this role has traditionally led to some interesting promotion paths to product management, pre-sales engineering, education and maybe one day you may manage your own team. We’ll teach you the business, and we hope you can teach others.
Our mission; we're helping our clients create better Account Experiences for their clients. Such a simple thing, but with our large b2b clients we're having a massive impact on the world. Have you had a great experience with a company recently? It's possible CG had a lot to do with it.
We are a diverse organisation that celebrates differences. Started in Amsterdam, our multicultural approach means we currently have more than 14 languages and nationalities. And there’s something about working on a global team where you can connect with a sales member locally all the way to the product manager in Amsterdam on any given day as you'll be working alongside your peers in Product, Sales, Implementation and Education.
You may also be required to travel occasionally.
Who you are:
Bachelor's level degree is preferable
1-3 years of account management / customer success / support / service experience and an aptitude for explaining and providing training to others
Fast learner who can work independently and as part of a team, and take ownership of projects
Understand concepts of customer retention
Exceptional communication skills and comfortable presenting to key stakeholders within your accounts
Love interacting with customers and continuously strive for their success while being commercially minded
Thrive in a dynamic constantly evolving high tech environment
Multi-task, change priorities and organise
We like: hard workers, team players with a can-do attitude
Fluency in English is a must, any other European language is a bonus.