Customer Success Unit Manager
Toyota Tsusho Systems Europe GmbH (TTS-E) is part of a healthy world innovation leader: the Toyota family.
Our mission:Driving technology innovation throughout the Toyota Group. We offer Cloud, Security, Network, and Managed Services support. Our flexibility allows us to create and replicate projects, and share knowledge and visions across all Toyota Group entities. Learn more about us here: https://www.ttsystems.com/eu
This position is onsite in Belgium and is not open to consultants/freelancers.
Management and Reporting
Act as a key point of escalation for issues from Sales/Presales and Inside sales Managers
Report on Monthly figures, forecasts, overdue, etc with high quality
Join and participate in regular Managers and Team Leaders Meetings
Collaborate closely with Engineering and Customer Service Managers to ensure smooth operations and common understanding.
Manage member appraisal and member development
Manage Team availability and financial approvals
Represent and promote the company’s values and objectives
Optimize processes and identify areas for automation to reduce operational burdens
Build & support the team spirit within the Unit/company
Prepare overall project plan for both Sale/presales and Inside sales team
Sales and Inside Sales Management
Support managers, team leaders along and members on Account mapping
Visit Key customers and build alliances with their management
Support, enhance and deploy the company’s sales/inside sales strategy and vision
Set clear financial targets and achievements for individual members and customer accounts
Prepare annual Sales budget and be accountable for the targets.
Work with other departments for product catalogue and roadmap positioning
Collaborate with Corporate team to cross-check legal, accounting and IT-related matters
Ensure that all compliance and sales processes are followed and respected by your team
Follow market evolutions and take actions for the development of new business lines/services
Support development of Customer Success Unit’s CoE (Center of Excellence)
Set KPI and SLA for Inside sales team and continue to meet it’s expectations
Help balance capacity and conduct proper handover during members vacation and or absence
You have At least 10 years of experience in an IT provider or large IT organizations
You hold a technical Bachelor in IT, business consulting, or alternatively, similar skills acquired through professional experience
You have at least 3 years experience in Sales Management.
You have a business proficiency level in both Japanese and English (mandatory)
You have practical experience in Project Planning and Change management
You have experience in Crisis Management and Project Management
You have experience in managing people and teams leaders
You have experience in managing a budget of over 10M in revenue
You have experience in documenting and developing processes using PPT and Excel
You have a pro-active and problem-solving attitude
You are customer success-focused
You have the ability to analyze and plan accordingly
You have the ability to take accountability for the team and focus on improvement
You have a strong documentation skillset
You understand and practice the 'bad news first' mindset
Nice to have:
Knowledge of Toyota Production System and/or Toyota Business Practice
Knowledge of the Toyota Way of working
Prior working experience in an international environment
If this looks like you, the next steps are:
Apply to the position on Linkedin!
If your application is successful, an HR member will reach out to you
2 rounds of interviews with the HR member, Technical Advisor, and Hiring Manager
What TTS-E offers:
Salary:Base salary in line with market tendencies
Benefits: Meal Vouchers, Pension plan, Hospitalization insurance, Mobile phone, and subscription, Laptop, and equipment, up to 35 vacation days per year (BE)
Flexibility: Remote Work Program with allowance, Working from abroad several weeks per year, Flexible working schedule
Mobility: 100% public transportation refund/Hybrid Toyota Car and Fuel Card/Bicycle mileage refund (depending on position and company matrix)
Personal growth: Rewarding Performance Review and Development Program, Continuous learning opportunities (Kaizen), Employee Assistance Program (EAP)
Fun and Health: We regularly organize international lunches to enjoy the diversity of our members. We are also pet-friendly so feel free to bring your furry friend to work!
TTS-E is a small-sized company offering a friendly and relaxed atmosphere. We value work/life balance and continuously look to improve our member’s working conditions. We are attentive to mindset and personality fit and encourage our members to share our values: flexibility, courage, and tolerance.
In addition to joining one of the global leaders in the automotive industry, you can also expect an excellent range of benefits. These include a rewarding salary, an insurance package, a pension scheme, and a remote work allowance.
The position is based in Europe, so you should be willing to relocate and have unlimited access to the European labour market.
Toyota Tsusho Systems Europe GmbH is an equal-opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.