"The role

As a Customer Success Manager in the Customer Team you will be taking a leading role in supporting Portchain’s growth by taking end-to-end ownership of our growing based of terminal customers.

You: You will work with our global terminal customers to deliver maximum impact using your skills, the expertise within Portchain, our software and through collaboration with the customers themselves. Your customer success experience and proven track record of delivery will be crucial to your and our success.

Our team:You will be a valued member of our ambitious multinational team with many different nationalities and backgrounds Amongst our varied credentials are a Ph.D. in Mathematical Optimization, a Master of Physics, and a Master of Political Science.

Our software:You will be helping our customers take full advantage of our port call alignment platform, enabling container carriers and terminals to achieve just-in-time arrivals, reducing emissions and operational costs.

Our customers:You will collaborate with our customers across the world on all continents across all levels of their respective organizations. You will help these industry leading customers unlock their potential.

At Portchain, the work environment is fast-paced and dynamic, as we are constantly challenging ourselves to deliver leading-edge solutions for our clients. A career at Portchain means working on some of the toughest problems in the shipping industry and challenging the status quo. While we attract top talents based on their desire to solve complex problems, we also believe in a transparent work environment with a healthy work-life balance

Roles and responsibilities

Managing our growing customer base and working with multiple external and internal stakeholders to create long lasting impact for our customers:

Using and improving a data driven approach to managing our customer base

Developing and maintaining direct customer relationships including senior stakeholders

Supporting users to get the most out of Portchain’s software

Developing a deep understanding of customer needs, and help the sales team by identifying upsell opportunities

Working with the Product Team to test new product concepts and act as ""voice of the customer"" internally in Portchain

Helping customers realise their desired outcomes (e.g., improved KPIs, improved ways of working)

Requirements

3+ yrs experience in customer success working with B2B SaaS clients

Experienced with successfully owning and managing 30+ accounts

Ability to use data to understand customer trends and drive interventions

Outstanding communication and interpersonal skills

Experience with managing senior stakeholders

Ability to use technical skills to clarify customer pain points and needs

Ability to develop creative and efficient solutions that meet customer needs

Strong self-drive, comfortable with ambiguity and rapid changes associated with a fast-growing company

Able and willing to travel as required across the world to support our customers (this is not a ""travel job"" but there will be some travel)

Effective collaboration mindset – able to work effectively with multiple external and internal parties

Benefits

The classics

Competitive salary, flexible working environment, kick-ass lunch and amazing colleagues.

Your growth

There is clearly more to a job than “where do I sit” - It’s about culture, it’s about social connections. It’s about helping each other become productive team members. That is why the Portchain employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!

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