Junior Client Success Manager
"We are on a search for a high energy Junior Client Success Manager to join our growing Client Success Team.
In this role, you will be responsible for helping deliver unparalleled onboarding experiences and continuous customer service excellence to our enterprise clients. As a junior member of our Client Success Team, your contributions will help drive the growth and seamless integration of Appointedd solutions.
What we’d like you to do…
Product Expertise: Develop an extensive knowledge of the Appointedd product, offering in-depth follow-up training for clients and actively collaborating with our internal product team to address technical issues.
Account Management: Effectively coordinate the management of smaller enterprise accounts, providing invaluable support to the Client Success Team Lead and maintaining robust client relationships.
Support Queries: Skilfully manage and resolve support queries, leveraging the capabilities of our offshore 24/7 Support Team.
Enterprise Account Implementations: Oversee the implementation of enterprise accounts when required, including rigorous testing of proposed configurations and seamless coordination with our offshore Support team.
Client Training and User Acceptance Testing (UAT): Conduct comprehensive training and meticulous User Acceptance Testing (UAT) to ensure client accounts not only meet but exceed their expectations.
What we’d like you to have…
A Winning Attitude: Working in customer facing roles requires patience and a genuine love of people which can't be taught.
Speed and Resilience: No two days are the same in client success and we need individuals who can operate quickly and adapt.
A love of problem solving: Our clients rely on us to solve their problems creatively so we're looking for people who think outside of the box.
Passion for Client Satisfaction: We want to see a strong dedication to ensuring clients are constantly surprised and delighted by our product.
Meticulous Attention to Detail: We value a commitment to getting things right every time and consistently delivering high-quality work.
Cyber Security Interest: You should have a grasp of the significance of cyber security and how proving compliance relates to client success.
Presentation and Consultation: We'd love to see excellent presentation skills with a consultative approach that allows us to track client KPI's.
Salary and Benefits
Competitive Salary: An excellent starting salary range of £23,000 to £27,000 (plus commission based on MRR addition/customer retention).
Mentoring and Training: Access to mentoring, training from an excellent CSM team who you will work alongside.
Flexible Working: A flexible working policy that includes a 35-hour work week with core hours from 10 am to 2 pm.
EMI Share Options Scheme: Participation in our EMI Share Options scheme, available to all team members.
Private Healthcare: Access to private healthcare with additional perks through Vitality Health.
State-of-the-Art Equipment: Provision of Apple equipment and all necessary tools to excel in your role.
Anywhere Working: Four weeks of remote work opportunities.
Flexible Leave: 30 days of flexible holidays plus 1 day per year’s service up to a maximum of 5 days.
Enhanced Leave Policies: Enhanced Maternity and Paternity leave policies.
Team Social Events: Regular team social events, whether in-person or virtual.
Employee Recognition: Quarterly employee recognition awards.
Perks at Work: Premium access to CharlieHR Perks at Work program.
Cyclescheme: access premier cycle equipment via salary sacrifice.
At Appointedd, we lead the way as a premier provider of SAAS solutions, boasting a robust portfolio of satisfied clients and tangible use cases. Our unwavering dedication to delivering exceptional customer service and providing top-tier onboarding experiences for enterprise clients fuels our success. If you share our unwavering commitment to excellence and aspire to be an integral part of our dynamic Client Success Team, we extend an invitation to you to join us in making a substantial difference.
How to apply
If you are enthusiastic about delivering exceptional client service, looking for a role in which you can learn and grow and possess the passion to excel in this role, we strongly encourage you to apply. Please submit your resume along with a cover letter detailing your relevant experience."